Browser requirements for all Vancouver features and products

AI Search

AI Search does not support Internet Explorer.

Automated Test Framework

Automated Test Framework supports running tests only from desktop browsers. You can't run tests or test suites from tablets, mobile browsers, or the mobile UI. Some desktop browsers require additional configuration. For more information, see Browser recommendations for Automated Test Framework

Automated Test Framework offers limited support for test design on tablets. You can't add new custom UI test steps from tablets because tablets can't retrieve components. Review any existing custom UI test steps that were added from a desktop browser instead.

Document Intelligence

For browser requirements, see Browser support.

Natural Language Understanding

For optimal performance on the Now Platform, use the NLU Workbench in the Google Chrome, Apple Safari, Mozilla Firefox, or Microsoft Edge browsers. The NLU Workbench isn't supported in Microsoft Internet Explorer.

Now Assist

Now Assist supports various browsers, including Google Chrome and Microsoft Edge. Now Assist is not supported in Microsoft Internet Explorer.

Proactive Triggers

Proactive Triggers supports various browsers, including Google Chrome and Microsoft Edge.

Service Portal

The Vancouver release doesn't support Internet Explorer 11 so you cannot log in to Service Portal through that browser. The iOS version of Firefox does not support Service Portal pages.

Table Builder for App Engine

Internet Explorer isn’t supported.

User Experience Analytics

To optimize your User Experience Analytics, use either a Google Chrome or Apple Safari browser.

Walk-up Experience

Access Walk-up Experience through the ServiceNow® Workspace. ServiceNow workspaces do not support mobile devices.

Starting with the Orlando release, ServiceNow workspaces don't support Internet Explorer or Microsoft Edge. Instead, use Microsoft Edge Chromium or one of the other supported browsers listed in Browser support.

If you're on New York or an earlier release and using Internet Explorer 11 or Microsoft Edge with any workspace, such as ServiceNow® CSM Agent Workspace or ServiceNow® Vendor Management Workspace, you must first migrate to a newer browser. After you upgrade to a new browser, you can upgrade to at least the Orlando release. For more information, see the Internet Explorer 11 Performance [KB0683275] article in the Now Support Knowledge Base.