Cumulative release notes summary on activation information for Vancouver features and products.

Some products and features require specific subscriptions, roles, or licenses. Other features are part of the and are active by default.

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AI Search

AI Search is a Now Platform feature that is active by default.

API

The following APIs are available by default:
  • Cabrillo.Attachments
  • CMDBDuplicateTemplateUtils
  • DuplicateTemplate
  • GlideAggregate
  • GlideElement
  • GlideJsonPath
  • GlideNumberFormatter
  • GlideDBFunctionCaseBuilder
  • GlideSPScriptable
  • ProactiveTriggerAPI
The following APIs require plugin activation:
  • The Install Base Item API requires the Customer Service Install Base Management (com.snc.install_base) plugin to be activated.
  • The OnCallContactPrefTemplate and OnCallEscalationTemplateSNC APIs require the On-Call Scheduling (com.snc.on_call_rotation) plugin to be activated.
  • The TransformerDefinition API requires the Transformation Service (com.glide.transform) plugin to be activated.

Account Lifecycle Events

Install Account Lifecycle Events by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Admin Center

Admin Center is a Now Platform feature that is active by default.
Note: To use the latest version of Admin Center, you must first install Configuration Hub on your instance. Install the latest version of the Subscription Management application to see it as an option in the Admin menu.

Adoption Services

Embedded Help, Help Center, Guided Setup, and Guided Tours are Now Platform features that are active by default.

Advanced Risk

Install Advanced Risk by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Advanced Work Assignment

Advanced Work Assignment is a Now Platform feature that is available with activation of the Glide Advanced Work Assignment plugin (com.glide.awa). For details, see Activate Advanced Work Assignment.

Agent Chat

Agent Chat is a Now Platform feature that is available with activation of the Agent Chat plugin (com.glide.interaction.awa). For details, see Set up Agent Chat.

Agent Client Collector

Agent Client Collector is available with the activation of the Agent Client Collector Framework plugin (sn_agent) and the Agent Client Collector Monitoring plugin (sn_itmon) in an instance on which Event Management is installed.

Agent Workspace for HR Case Management

Install Agent Workspace for HR Case Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

App Engine Studio

Install App Engine Studio by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Application Manager

Application Manager is a Now Platform feature that is active by default.

Application Vulnerability Response

Install Application Vulnerability Response by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Assessments and Surveys

Assessments and Surveys is a Now Platform feature that is active by default.

Audit Management

Install Audit Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Automated Test Framework

Automated Test Framework is a Now Platform feature that is active by default.
Note: By default, the system property that is used to run automated tests is turned off to prevent you from accidentally running these tests on a production system. To avoid data corruption or an outage, run tests only on development, test, and other non-production instances. For more information, see Enable or disable executing Automated Test Framework tests.

To use the quick start tests for an application, activate the plugin that is associated with the application. For more information, see Available quick start tests by application or feature.

Set the sn_atf.runner.enabled property to True to activate the content pack for the ATF Test Generator and Cloud Runner store application.

Benchmarks

Benchmarks is available when you opt in to the Benchmarks data collection. For details, see Enable Benchmarks.

Business Continuity Management

Install Business Continuity Management by requesting it from the ServiceNow Store.

Career Assessment

Install Career Assessment by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Career Conversations

Install the Career Conversations application by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Case and Knowledge Management

Case and Knowledge Management is a Now Platform feature that is available with activation of the Human Resources Scoped App: Core [com.sn_hr_core] . For details, see Activate Case and Knowledge Management.

Change Management

Change Management is a Now Platform feature that is active by default.

Clinical Device Management

Install Clinical Device Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Clone Admin Console

Install the Clone Admin Console by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Cloud Cost Management

Install Cloud Cost Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Commercial Lines Claims

Install Commercial Lines Claims by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Common GRC feature

Install Governance, Risk, and Compliance by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Compliance Case Management

Install Compliance Case Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Configuration Compliance

Install Configuration Compliance by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Configuration Management Database (CMDB)

CMDB is a Now Platform feature that is active by default with the Configuration Management Database (CMDB) plugin (com.snc.cmdb).

Container Vulnerability Response

Install Container Vulnerability Response by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Continuous Authorization and Monitoring (CAM)

Install Continuous Authorization and Monitoring by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Core Now Platform

Core Now Platform is a Now Platform feature that is active by default.

Customer Service Management (CSM)

Customer Service Management is a Now Platform feature that is available with activation of the Customer Service Management plugin (com.sn_customerservice). For details, see Activate Customer Service Management.

Additional Customer Service Management features are available with the activation of other plugins. For details, see Additional plugins for Customer Service Management.

Data Discovery

Data Discovery is available with activation of the sn_data_discovery, which requires a separate subscription. For details, see Activating Data Discovery.

Data Separation

Install Data Separation by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Decision Builder

Decision Builder is available with activation of the Decision Builder plugin (sn_decision_design). For details, see Update to the latest version of Decision Builder.

DevOps Change Velocity

Install DevOps Change Velocity by requesting it from the ServiceNow Store.

DevOps Config

Install DevOps Config by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Digital Portfolio Management

Install Digital Portfolio Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Document Intelligence

Install Document Intelligence by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. The Document Intelligence application (sn_docintel) depends on the Document Intelligence plugin (com.glide.platform_ml_di), Predictive Intelligence (com.glide.platform_ml), and Document Intelligence UIB Component (com.sn_docintel_iframe). For more details, see Install Document Intelligence.

Document Services

Document Services is a Now Platform feature that is active by default.

Install Multi Provider Document Services Framework by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Document Templates

Install Document Templates by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

ERP Canvas

Install ERP Canvas by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

ERP Customization Mining

Install ERP Customization Mining by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Employee Center

Install Employee Center by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Employee Relations

Employee Relations is a Now Platform feature that is available with activation of the Employee Relations plugin (com.sn_hr_employee_relations). For details, see Activate Employee Relations.

Encryption Key Management

The ServiceNow Platform Encryption subscription bundle is a group commercial entitlement that includes Column Level Encryption Enterprise, Cloud Encryption, and Database Encryption.

Enterprise Asset Management

Install Enterprise Asset Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

For using linear assets, you must subscribe to Google Maps, get an API key from Google, and set up the API key in the google.maps.key system property.

Environmental, Social, and Governance Management

Install ESG Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Equifax spoke

Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Event Management

Event Management is available with activation of the Event Management plugin (com.glideapp.itom.snac). For details, see Request Event Management.

Field Service Management

Dynamic bundling with policies and rules is available with the activation of Field Service Task Bundling. For details, see Activate Field Service Task Bundling.

Intra-day schedule automation for automatic mid-day scheduling of work order tasks is available by activating the Field Service Management Scheduling Automations plugin (com.snc.sn_app_fsm_scheduling_flows).

Use Beans.ai as a map provider to support travel time estimates and customize straight-line computation parameters by activating the Beans Spoke (com.sn_beans_ai_spoke) and Map Integration for Field Service (com.snc.app_fsm_map_integr) plugins.

Financial Services Card Operations

Install Financial Services Card Operations by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Financial Services Operations Core

Install Financial Services Operations Core by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Financial Services Operations Integration with Guidewire

Install Financial Services Operations Integration with Guidewire by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Flow Designer

Flow Designer is a Now Platform feature that is active by default.

Generative AI Controller

To install and activate Generative AI Controller, you must install one of the Now Assist applications, such as Now Assist for CSM or Now Assist for HRSD. Generative AI Controller is activated as a dependency. Generative AI Controller can't be installed on its own.

Goal Framework

Install Goal Framework by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Goal Framework for SPM

Install Goal Framework for SPM by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

HR Service Delivery Integration with Magnit

Install HR Service Delivery Integration with Magnit by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Hardware Asset Management 8.0.0

Install Hardware Asset Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Health Log Analytics

Install Health Log Analytics by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Healthcare and Life Sciences Service Management Core

Install Healthcare and Life Sciences Service Management Core by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Hermes Messaging Service

The Hermes Messaging Service is available with activation of the ServiceNow Stream Connect plugins (com.glide.hub.flow_trigger.kafka or com.glide.hub.action_step.kafka) or installation of the Log Export Service application. For details, see Hermes Messaging Service activation.

ITOM Cloud Accelerate

The Cloud Service Catalog application is available with ITOM Cloud Accelerate entitlements. The ITOM Cloud Accelerate features are available as separate applications in the Cloud Accelerate store.

Install the ITOM Cloud Accelerate features by requesting them from the ServiceNow store.

To use the ITOM Cloud Accelerate features, you must have a valid Cloud Accelerate entitlement. Contact your ServiceNow sales representative to procure the Cloud Accelerate entitlement.

ITOM Health

ITOM Health is available with activation of the Event Management plugin (com.glideapp.itom.snac). A more comprehensive ITOM Health package, ITOM Predictive AIOps, must be purchased to enable working with Health Log Analytics. For details, see Event Management setup.

ITOM Optimization ITOM Optimization

The ServiceNow Cloud Provisioning and Governance application is available with activation of the CPG (com.snc.cloud.mgmt) plugin, and it requires a separate subscription. For details, see Cloud Provisioning and Governance Application.

ITOM Visibility

ITOM Visibility is available with activation of the Discovery (com.snc.discovery) plugin and the Service Mapping (com.snc.service-mapping) plugin, which require the ITOM Visibility subscription. For details, see Request Discovery and Request Service Mapping. For full ITOM Visibility functionality, install the latest ITOM Visibility out-of-band applications from the ServiceNow Store. For cumulative release note information for all released apps, see the ServiceNow Store version history release notes.

ITSM Virtual Agent

Install ITSM Virtual Agent by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Identity and Authentication

Authentication is a Now Platform feature that is active by default.

Incident Management

Incident Management is active by default with the Incident plugin (com.snc.incident).

Industrial Process Manager

Install Industrial Process Manager by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Instance Data Replication

Instance Data Replication is available with activation of the IDR (com.glide.idr) plugin, which requires a separate subscription. For details, see Request an Instance Data Replication subscription.

Integration Hub

Integration Hub is included in Automation Engine and is available with activation of an Automation Engine subscription package. For details, see https://www.servicenow.com/products/automation-engine.html.

Journey designer

Install Journey designer by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Knowledge Management

Knowledge Management is a Now Platform feature that is active by default. Also, the Knowledge Management Service Portal is available with the Knowledge Management Service Portal plugin (com.snc.knowledge_serviceportal) that is active by default.

Activate the Knowledge Management Advanced plugin (com.snc.knowledge_advanced) to enable advanced features for Knowledge Management. For more information, see Activate the Knowledge Management Advanced plugin.

Activate additional plugins that enable various Knowledge Management features. For more information, see Additional plugins for Knowledge Management.

Activate the Sitemap Generator plugin (sn_ux_seo_sitemap). You must also activate the Sitemap configuration record (sitemap_config_KB) and the sitemap config definition. For more information, see Configure Sitemap Generator record.

Learning

Install Learning by requesting it from the ServiceNow Store.

MID Server

MID Server is a Now Platform feature that is active by default.

Manager Hub

Install Manager Hub by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Mobile

ServiceNow Mobile Platform is a Now Platform feature that is active by default.

Natural Language Understanding

Natural Language Understanding is a Now Platform feature that is available with activation of the NLU Workbench (com.snc.nlu_studio), NLU Workbench - Core (com.glide.nlu), NLU Common Model (com.glide.nlu.model), and Predictive Intelligence (com.glide.platform_ml) plugins. To get the most out of the NLU Workbench, also install the NLU Workbench - Advanced Features application from the ServiceNow® Store. For more details, see Activate the NLU Workbench .

Next Experience

Next Experience is a Now Platform feature that is active by default when the user loads or upgrades to the Vancouver release. An opt-out system property can be created prior to upgrade if there are known problems with turning on Next Experience on an instance.
Note: If you are using Next Experience in the Vancouver release, Internet Explorer 11 is not supported. Internet Explorer 11 is supported in the Core UI; however, the Vancouver release is the last version to support Internet Explorer 11. Consider moving to a supported browser.

Next Experience Components

Next Experience Components is a Now Platform feature that is active by default.

Next Experience Developer Tools

Download Next Experience Developer Tools from the Google Chrome Web Store.

Notifications

Notifications is a Now Platform feature that is active by default.

Notify

Notify is a Now Platform feature that is available with activation of the Notify (com.snc.notify) plugin. For details, see Notify.

Now Assist

Now Assist features are available with activation of a Now Assist plugin. The following plugins are available:For more information, see Install Now Assist plugins.

On-Call Scheduling

On-Call Scheduling is available after activation of the Now Platform (com.snc.on_call_rotation) plugin. For information on activating this plugin, see Activate On-Call Scheduling. Activating this plugin activates the following third-party libraries:
  • FullCalendar library
  • DHTMLX scheduler
Note: The On-Call Scheduling (com.snc.on_call_rotation) plugin is active by default for zBoot customers.

Operational Technology Change Management

Install Operational Technology Change Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Operational Technology Change Management is dependent on Utah P4 or later.

Operational Technology Incident Management v2

Install Operational Technology Incident Management v2 by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Operational Technology Knowledge Management

Operational Technology Knowledge Management is included with the Operational Technology Incident Management application. You must have the Operational Technology Incident Management application (version 2.0.2) installed and configured, so that you can configure Operational Technology Knowledge Management. No additional plugins are needed. Install Operational Technology Incident Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Operational Technology Manager

Install the Operational Technology Manager application by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Operational Technology Vulnerability Response

Install Operational Technology Vulnerability Response by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Order Management

Install Order Management (com.sn_ind_tmt_orm), or if you have a Telecommunications Service Management subscription, install Order Management for Telecom, Media, and Tech (com.sn_om_tmt). You can request these apps from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Password Reset

Password Reset is a Now Platform feature that is active by default.

Personal Lines Claims

Install Personal Lines Claims by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Platform Analytics Workspace

Platform Analytics Workspace 3.0 is a Now Platform feature that is active by default. This version includes all updates to the Platform Analytics workspace components that have been released on the ServiceNow® Store since Utah. Any updates after Vancouver release are available on the ServiceNow Store.

Policy and Compliance Management

Install GRC: Policy and Compliance Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Portfolio Planning

Install Portfolio Planning by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Privacy Management

Install Privacy Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Proactive Service Experience Workflows

Install Proactive Service Experience Workflows by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Proactive Triggers

Install Proactive Triggers [sn_pt] by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Process Automation Designer

Install Process Automation Designer by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Process Mining

Process Mining is available with activation of the sn_process_optimization plugin.

Project Portfolio Management

The ServiceNow Project Portfolio Management is available with activation of the PPM Standard (com.snc.financial_planning_pmo) plugin. For more details, see Activate PPM Standard.

Install Scenario Planning for PPM by requesting it from the ServiceNow® Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store release notes.

Project Workspace

Install Project Workspace by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Public Sector Digital Services

Install Public Sector Digital Services applications by requesting them from the ServiceNow Store. For details on installing the applications, see Configuring Public Sector Digital Services. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Robotic Process Automation (RPA) Hub

Install RPA Hub by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

For cumulative release notes information on RPA Hub, see RPA Hub release notes.

For cumulative release notes information on RPA Desktop Design Studio, see RPA Plugin Bundle release notes.

For cumulative release notes information on RPA sample templates, see RPA sample template release notes.

If you have previously downloaded the application from the ServiceNow Store and a new version is available, you can update it in your Now Platform instance at All > System Applications > All Available Applications.

Security Center

Security Center is a Now Platform application that is active by default.

Security Incident Response

Install Security Incident Response by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Service Builder

Install Service Builder by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Service Catalog

Service Catalog is a Now Platform feature that is active by default.

Service Graph Connector Integration for Claroty CTD

Install Service Graph Connector Integration for Claroty CTD by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Service Graph Connector for Microsoft Defender for IoT (Azure)

Install ServiceNow® Service Graph Connector for Microsoft Defender for IoT (Azure) by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Service Graph Connector for Microsoft Defender for IoT (On-premises Management Console)

Install Service Graph Connector for Microsoft Defender for IoT (On-premises Management Console) by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Service Operations Workspace for ITSM

Service Operations Workspace for ITSM is active by default and its default version is 2.1 in Vancouver. When you upgrade from any previous release to Vancouver from ServiceNow Store, Service Operations Workspace for ITSM 2.1 is automatically installed.

Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Service Portal

Service Portal is a Now Platform feature that is active by default.

Service Portfolio Management

Service Portfolio Management is a Now Platform feature that is active by default.

Sidebar

Install Sidebar by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Skills Intelligence

Install Skills Intelligence by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Skills Management

Skills Management is available with the activation of the Skills Management (com.snc.skills_management) plugin. For details, see Activating Skills Management.

Software Asset Management

Software Asset Management is available with activation of the new Activate all Software Asset Management Professional plugins including Software Asset Workspace (com.sn_samp_master_ws). Activating this plugin automatically activates the Activate all Software Asset Management Professional plugin (com.sn_samp_master) and the Software Asset Workspace plugin (com.sn_sam_workspace). After the new plugin is activated, you can't access the classic user interface. For details, see Request Software Asset Management .

In the Now Platform Vancouver release, we provide limited support for the Software Asset Management classic user interface. While it will remain active in your instance, including when you upgrade to a new Now Platform release, we encourage you to move to the new workspace experience.

For releases prior to Utah, if you activated the older Software Asset Management Professional plugin (com.sn_samp_master), the Software Asset Workspace is available with activation of the Software Asset Workspace plugin (com.sn_sam_workspace). After the Workspace plugin is activated, you can't revert to the classic user interface. For details, see Request Software Asset Management .

To activate the Next Experience, make sure that the glide.ui.polaris.experience system property in your instance is set to true.

Install Software Asset Management SaaS License Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Install Data Collection for Oracle Global Licensing and Advisory Services by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Install IBM License Compliance for Software Asset Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Sourcing and Procurement Operations

Install Sourcing and Procurement Operations by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Strategic Planning

Install Strategic Planning by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Subscription Management

Install Subscription Management v2 by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Supplier Lifecycle Operations

Install Supplier Lifecycle Operations by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Table Builder

Table Builder is a Now Platform feature that is active by default when you install App Engine Studio.

Table Builder for App Engine

Install Table Builder for App Engine by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Talent Development Core

Install the Talent Development Core application by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Task Intelligence for ITSM

Install Task Intelligence for ITSM (com.snc.itsm_ml_task) by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Telecommunications Network Inventory

The Telecommunications Network Inventory application is a Now Platform feature that is available with activation of the Network Inventory Advanced plugin (sn_ni_adv). For details, see Install Telecommunications Network Inventory .

Telecommunications Service Operations Management

Telecommunications API notification feature is available with activation of the Telecommunications Alarm Management Open API (sn_ind_tmf642) application. The Telecommunications Alarm Management Open API application is available in the ServiceNow Store.

Theme Builder

Install Theme Builder by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Third-party Risk Management

Install and activate the TPRM application (com.sn_vdr_risk_asmt). See Configuring Third-party Risk Management and Download a GRC application from the ServiceNow Store for the first time.

Threat Intelligence Security Center

Install Threat Intelligence Security Center by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

UI Builder

UI Builder is a Now Platform feature that is active by default.

Upgrade Center

Upgrade Center is a Now Platform feature that is active by default.

User Experience Analytics

User Experience Analytics is a Now Platform feature that is active by default.

Vendor Management Workspace

Install Vendor Management Workspace (sn_itsm_vendor) by requesting it from the ServiceNow Store. For details, see Activate Vendor Management Workspace. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Virtual Agent

Virtual Agent is a Now Platform feature that is available with activation of the Glide Virtual Agent plugin (com.glide.cs.chatbot), which requires a separate subscription. For details, see Activate Virtual Agent.
Note: The Glide Virtual Agent plugin initially installs the Topic Recommendations and Conversational Analytics apps. Subsequent updates to these apps must be installed from the ServiceNow Store.

ServiceNow® Virtual Agent Lite is a subset of the Virtual Agent platform that is available to ServiceNow® IT Service Management (ITSM) customers. It doesn't require activation and works with ServiceNow® ITSM Virtual Agent Lite conversations, which are also available to ITSM customers.

Now Assist in Virtual Agent requires a license for at least one Now Assist product:
  • Now Assist for Customer Service Management (CSM)
  • Now Assist for HR Service Delivery (HRSD)
  • Now Assist for IT Service Management (ITSM)

Vulnerability Response

Install Vulnerability Response and Vulnerability Emergency Response by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Vulnerability Response Integration with Claroty CTD

Install Vulnerability Response Integration with Claroty CTD by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Vulnerability Response for Microsoft Defender for IoT (On-premises Management Console)

Install Vulnerability Response for Microsoft Defender for IoT (On-premises Management Console) by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Vulnerability Response integrations

Install Vulnerability Response by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Walk-up Experience

Walk-up Experience is a Now Platform feature that is available with activation of the Walk-up Experience plugin (com.snc.walkup). For details, see Activate Walk-up Experience.

Workforce Optimization for Customer Service

Install Workforce Optimization for Customer Service by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Workforce Optimization for ITSM

Install the Workforce Optimization for ITSM (sn_wfo_cfg_itsm) by requesting it from the ServiceNow Store. For details, see Activate Workforce Optimization for ITSM. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Workspace

Workspace is a Now Platform feature that is active by default.