The ServiceNow® Accounts Payable Operations application enables you to manage invoices, invoice exceptions, invoice approvals, and supplier inquiries. Accounts Payable Operations is a new application in the Vancouver release.

Accounts Payable Operations highlights for the Vancouver release

  • Accounts Payable Operations simplifies the Account Payable specialist experience and maximizes productivity.
  • Capture data from invoices received via email or through APIs and automatically create invoices and invoice lines in the Accounts Payable Operations application through the integration of the Accounts Payable Operations application with the Document Intelligence application.
  • Identify invoice duplicates, match invoices to purchase orders and goods receipts, and improve the efficiency of invoice approval management and invoice exception management.
  • Manage invoice cases and invoice tasks through a single interface.
Important: Accounts Payable Operations is available in the Vancouver release. For details, see the "Activation information" section of these release notes.

Accounts Payable Operations features

Using Accounts Payable Invoice Processing
The ServiceNow® Accounts Payable Operations application helps agents to:
  • Identify invoice duplicates, match invoices to purchase orders and related goods receipts.
  • Improve the invoice approval process.
  • Manage invoice exception management and tolerances.
Using Invoice Case Management
Resolve inquiries from suppliers or employees through invoice inquiry cases tracked through the Invoice Case Management application.
How Accounts Payable Operations integration with Document Intelligence works
Capture data from invoices received via email or through APIs and automatically create invoices and invoice lines in the Accounts Payable Operations through the integration of the Accounts Payable Operations application with the Document Intelligence application.
Tolerance Rules and Variance
Determine the permissible amount of variance that can be applied on an invoice before exceptions are created through Tolerance rules. The available rules are:
  • Line amount tolerance
  • Line quantity tolerance
  • Line unit price tolerance
  • Over billing amount tolerance
Advanced Work Assignment in Accounts Payable Operations
Automatically assign work items to Accounts Payable Operations agents based on their availability, capacity and skills through Advanced Work Assignment (AWA). AWA pushes work to qualified agents using work item queues, routing conditions, and assignment criteria that you define.

Activation information