Vancouver security and notable fixes

Vancouver was released on August 3, 2023.

Build date: 07-26-2023_1029
Build tag: glide-vancouver-07-06-2023__patch0-07-18-2023

Important: For more information about how to upgrade an instance, see ServiceNow Upgrades.

For more information about the release cycle, see the ServiceNow Release Cycle.

Note: This Now Platform major family release is now available in ServiceNow's Regulated Market environments. For more information about services available in isolated environments, see KB0743854.

For a downloadable, sortable version of the fixed problems in this release, click here.

Security-related fixes

Vancouver includes fixes for security-related problems that affected certain ServiceNow® applications and the Now Platform®. We recommend that customers upgrade to this release for the most secure and up-to-date features. For more details on security problems fixed in Vancouver, refer to KB1430552.

Notable fixes

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Problem	Short description	Description	Steps to reproduce
Activity Stream PRB1616546 KB1213047	Activity audit relation entries aren't captured when a record is deleted	It generates an error: 'Activity.Rules * RULE FAILED with exception: table=sys_audit_relation * GlideRecord.setTableName - empty table name'.	Refer to the listed KB article for details.
Activity Stream PRB1632844 KB1219727	Comments/worknotes don't clear in the journal box after they're posted on Workspace	This issue is intermittent.	Log in to any Tokyo instance. Open Agent Workspace. Ensure that glide.ui.journal.use_html is set to true. Open an existing record or create a record of incident/case. Change a field on the form. Add a multiline text on the work notes. Click Post. Notice that comments/worknotes don't clear in the journal box after they're posted on Workspace.
Activity Stream PRB1638410	'Need to pass' in isJournal prop to HTML compose fields prevent controls from uploading attachments		Ensure the glide.ui.journal.use_html system property is set to true. Navigate to a record on the workspace. Open the 'Network' tab in the developer console. Copy and paste or drag an image into the rich text editor for work notes or comments.
Activity Stream PRB1640708	Activity Stream's 'Expand all' doesn't have a logical cap on the server-side, consuming resources	The instance struggles to process and return a result.
Activity Stream PRB1648393 KB1298601	When the Activity Stream API is v1 and a 'sent' email with a recipient and an event creator resolve to the same username, the usernames fail to resolve	If a document record has an email and a journal, attachment, or field change event from the same user, all usernames fail to resolve in the document's activity stream. The name is either their user ID, their email, or possibly their sys_id.	Refer to the listed KB article for details.
Activity Stream PRB1650645	A field change translation from English to Japanese is incorrect in Agent Workspace	The Japanese translation for field changes in 'Activities' isn't correct in Agent Workspace.	Enable the Japanese plugin. Navigate to Agent Workspace. Navigate to List > Incident > Open.. Open any record. Check the activity. Observe that there's a field change in English. Switch the language to Japanese. Check the activity. Observe that there's a field change in Japanese. Observe that the Japanese translation for field changes in 'Activities' isn't correct.
Activity Stream PRB1656090	Junk and undeliverable emails are shown in the activity stream in Agent Workspace	This issue is observed when email begins in 'Received' and takes 10+ seconds to be marked as 'Received-ignored'.	Create an email from an incident. In a different tab, navigate to the sys_email table and change the email is step #1 type to 'Received'. The email should be in the incident in step #1's activity stream. Navigate back to the sys_email tab and change the email's type to 'Received-ignored'. The email should disappear from the incident in step #1's activity stream.
Activity Stream PRB1656837	Making glide.ui16.live_ forms.enabled=false displays text on the same line	In Utah, making glide.ui16.live_forms .enabled=false displays text entered into Activity fields inline.	Navigate to any form. Type the following text to work notes and comments: 111 222 333 Ensure that the text is entered on 3 separate lines and displays accordingly. Click Save. Make glide.ui16.live_forms.enabled = false. Open the same form. Type the same message to any Activity field. Click Save. Expected behavior: The text is displayed as follows:111222333 Actual behavior: The text displays on the same line.
Agent Chat PRB1574449	A slow query from the 'User's Tasks' relationship on the 'Interaction' table causes the '/interaction.do' form to load slowly	The 'Interaction' form loads slowly due to the 'User's Task' related list.	Navigate to 'interaction.list' or navigate to an 'interaction' list view within Agent Workspace. Open an 'interaction' record. Navigate to the 'User's Tasks' tab. Expected behavior: It shouldn't take long to load the related lists for the 'interaction' record (these can be executed in 0.005 seconds each with Union Replacement). Actual behavior: It can take a long time to load the related lists for the 'interaction' record (sometimes 15 seconds for all related queries).
Agent Chat PRB1660613 KB1315854	In Agent Workspace, the chat text-area doesn't expand when there's added text	In Utah, agents in Agent Workspace notice that the text area no longer expands when more lines of text are added.	Refer to the listed KB article for details.
Agent Workspace for Incident Management PRB1623898 KB1288300	Incident Timeline is not loading for an ITIL user in Agent Workspace		Refer to the listed KB article for details.
Agent Workspace PRB1511618 KB0992711	The 'Audit History' related list is blank if 'History Set' doesn't yet exist when a record is viewed in Agent Workspace	The 'Audit History' related list on a task record is blank until the browser is refreshed in Agent Workspace or the record is opened at least once.	Refer to the listed KB article for details.
Agent Workspace PRB1617662 KB1202275	Clicking multiple list items in quick succession on the Workspace causes random list rendering	Clicking on several lists in next workspace starts session flicking between multiple list views by itself.
Agent Workspace PRB1630542 KB1262203	A 'Workspace' list doesn't load when workspace.list. columnWidths.[sys_id]'s user preference has the value 'auto'	A 'Workspace' list fails to load when the sys_user_preference for workspace.list.columnWidths <sys_id_of_sys_ux_list> contains 'auto'.	View a list in a configurable workspace. Resize one of the columns with the drag handle in the list header. Find the user preference that was just created/modified, named workspace.list.columnWidths. <sys_id_of_sys_ux_list>. Change the user preference's value to 'auto' (without quotes). Log out. Log back in. View the same list. Expected behavior: The list should load. Actual behavior: The list doesn't load. The preference value is apparently invalid and not handled gracefully.
Agent Workspace PRB1647878 KB1309211	An HTML tag displays in an Agent Workspace composition field when the user applies a template	In Agent Workspace, when composing a field using a template (with HTML tags in the template), the HTML tags aren't rendered and display in the field.	Refer to the listed KB article for details.
AI Search for Virtual Agent PRB1648246 KB1307893	AI search results don't display in Virtual Agent because the sys_prop glide.cs.runtime. user_input_max_length is set to 10240	10240 is too small.
AI Search PRB1598675	When searching with a term that matches the attachment in a catalog item, unexpected results are displayed	Genius results don't work as expected.	Open any San Diego instance. Create a catalog item with an attachment. Navigate to Service Portal. Try to search using the same terms as used in the attachment name. Incorrect results are displayed (the catalog item is displayed with unexpected data).
AI Search PRB1626677 KB1226869	The user can't select the search configuration in the search header's list	The user should able to select the search configuration in the search header's list, which is related to the current workspace.	Refer to the listed KB article for details.
AI Search PRB1632710	For the input/active mode, the text entered is white over the white background and completely invisible		Turn on the dark theme on an instance with Next Experience Global Search. Start typing inside the search combobox on the homepage. On Next Experience global search with dark theme on, the search Combobox input/active mode text is white over the white background and completely invisible.
AI Search PRB1657749 KB1338972	In Utah, the user can't search phone numbers, including special characters, in Agent Workspace	When the user tries to search for phone numbers in Agent Workspace's global search that have special characters (for example, (123)-456-7890), the search bar freezes.	Refer to the listed KB article for details.
Application Manager PRB1620791	Unable to install the application because hidden dependencies are blocking installation
Application Navigator PRB1628759	Multiple records are being created to the Knowledge Use (kb_use) table when navigating through the page	The Next Experience is generating duplicate events.	Log in to an instance. Open Knowledge Article from Kb_View page. Open any Published Knowledge Article. After opening the article, scroll the article twice. Navigate to kb_use table and apply a filter with Article Number.
Approvals PRB1664166	'Ask for Approval' does not update the approver's approval state to 'no longer required' immediately after approval
Asset Management PRB1472520	The 'Assign from Stock' business rule is updating fields on cmdb_ci	The 'Assign from Stock' business rule on requested item (RITM / sc_req_item) records is modifying fields on the linked configuration item (cmdb_ci) record. A workflow for the catalog item (CI) may take a variable value and populate the CI field to record that the CI is affected by the RITM. The correct data in the CI's fields is replaced by incorrect values, causing data loss.
Change Management PRB1654202 KB1292390	The 'Change Model: Resuables' client script switches a change request's state to 'New' rather than a valid state	The issue occurs when legacy-type based changes don't follow the state's flow.	Refer to the listed KB article for details.
Change Management PRB1660588	When Next Experience is turned off and a user upgrades to Utah, there's an issue adding affected CIs and clearing a page	In the 'Change Request' form, when users add affected CI and click 'Select All' in the UI page, it displays an empty screen. Issue only occurs in Utah, when displaying 50+ records, and when Next Experience is turned off.	Log in to an instance. Turn off Next Experience. Navigate to any change request. Scroll down to the bottom of the screen to the related list tab 'Affected CIs'. Click Add. Ensure 'Show' has rows per page = 20. Scroll to the bottom of the list. Click the Select All checkbox. Change the 'Show' rows per page = 50. Scroll to the bottom of the list. Click the Select All checkbox. Expected behavior: When 'Show' = 50, clicking the 'Select All' checkbox should highlight all records in the list. Actual behavior: When 'Show' = 50, clicking the 'Select All' checkbox displays a blank page.
Change Management PRB1661151	Approvals' states (approve/reject buttons) aren't updated automatically in CAB Workbench	This is caused by the approval responder not being registered correctly when moving to the next item in the agenda.	Log in to an instance. Impersonate a CAB meeting manager. Start a CAB meeting. Navigate to sys_rw_action.list. Notice that there are records for a sysapproval_approver record with the name 'cab.responder'. Check the responder key value. In CAB workbench, navigate to the next agenda item. In sys_rw_action list, duplicate the tab. Compare the new responder record with the previous responder. Expected behavior: The new responder should have a different responder key. Actual behavior: The new responder has the same responder key (which can potentially cause issues).
Configuration Management Database (CMDB) PRB1558521	The job 'CMDB Health Dashboard - Relationship Score Calculation' has a slow query	The query doesn't have any conditions nor defined range, and performs a full table scan. This causes a load on the CPU.	Clone an instance. Run the 'CMDB Health Dashboard - Relationship Score Calculation' job.
Configuration Management Database (CMDB) PRB1591705 KB1169983	When users are using query builder and querying for more items, the Save and Run buttons at the top disappear	When users access query builder and query for a decent number of items, the page shifts down. TheSave and Run query buttons are hidden	Refer to the listed KB article for details.
Configuration Management Database (CMDB) PRB1611377 KB1182003	The 'CMDB Baseline creation' job causes an 'app node out of memory (OOM)' error when a configuration item (CI) has a large number of records referencing it	The referencing records might be tasks or other table records with a reference field to a CI. When the baseline creation gets to the CI with many relations, it causes the app node to have an OOM error and restart. It usually re-runs the same job again with every restart. The symptom is poor performance for any users logged into that app node. The restart may cause any other transactions running at the time to stop. The baseline being created doesn't finish. Due to re-running many times, there's duplicate cmdb_baseline_entry records for the same CI sys_ids.	Create a lot of task records all referencing the same CI. Create a CMDB baseline for that CI. Saving the cmdb_baseline record triggers the 'SNC Create Baseline' business rule, which creates a 'ASYNC: Script Job' scheduled job using SNC.CMDBUtil.baselineSchedule for the new record. Observe the memory usage. Take a heap dump. There's a large amount of memory used for the related task data.
Configuration Management Database (CMDB) PRB1615879 KB1218266	CMDB_CI Index, added as part of PRB1519942, isn't added to the CMDB partition tables on upgrades	On upgrading to San Diego or later, the index CMDB (install_status, sys_created_on) isn't added to the CMDB partition tables. This results in a UI and GlideRecord.query errors. This could prevent a user from accessing some CMDB and child table lists. This could also prevent some GlideRecord.query() methods from returning the expected results.	Refer to the listed KB article for details.
Configuration Management Database (CMDB) PRB1627051 KB1211804	An encoded query isn't properly displayed on a condition builder when editing a policy	When using the CMDB data manager policies, a condition builder isn't displaying the selected class name. Filters aren't saved even after it shows that the record was saved successfully.	Refer to the listed KB article for details.
Configuration Management Database (CMDB) PRB1629419 KB1220355	Not all the sys_class_names for all records are validated	Not validating the sys_class_names records causes errors in Health Job processing.	Refer to the listed KB article for details.
Core Platform PRB1381876	If the user uses 'trend on' or 'after', there's a getGlideObject() application scope error when notifications are triggered	There's an error: 'Function getGlideObject is not allowed in scope sn_customerservice'.
Core Platform PRB1401625 KB0966877	CSRF token rotation isn't happening during log in flows		Refer to the listed KB article for details.
Core Platform PRB1617296	Next Experience UI record not found	In the incident table before login displays 'record not found', even after logging in.
Core Platform PRB1635023	Exception in ExpiringCache.cleanup	The cache cleanup sometimes generates an exception (ExpiringCache.java:120). This can happen randomly and to different threads that need to access files on the file system.
Core Platform PRB1635585 KB1221999	StaticContentServer caches the existence and non-existence of snc_node_disable.html	After an instance migration, some instances don't come online when nodes are re-pointed to a new database.
Core Platform PRB1646526	Unable to run SCCM load tests after upgrading to Utah	A CO transformation fails with an IllegalArgumentException, InvalidPathException, or Concurrent ModificationException when running concurrent transformer instances with segmented path caching logic enabled.
Core Platform PRB1663472 KB1323602	If a record is deleted before a cache flush can be processed, an null point exception (NPE) is thrown and it prevents further processing of sys_cache_flush records	When processing the cache flush messages, any errors should be handled gracefully and the transaction should be processed. However, an exception is thrown and the transaction doesn't complete. This manifests as the users are unable to log in, because their transactions are trying to process the flush messages. On exception, they are unable to proceed.	Refer to the listed KB article for details.
Currency Administration PRB1317349 KB0866499	In Service Portal list, price and currency values only show in the user's currency	Non-USD dollar currencies (for example, Euro) will show up as the equivalent USD currency on the Service Portal list.
Currency Administration PRB1458430	When updating a record, the reference amount updates based on the latest currency rate, even if the input/session amount has not changed	For instances configured with a multi-currency setup with a reference currency set to EUR, the reference amount for a currency field is updated based on the latest currency rate whenever a record is being updated. This occurs even if the update did not change the input currency amount or currency. For non-system currency (System Currency is EUR) when rate card is updated, this effects the existing reference currency instances and may add up over time, resulting in costs higher or lower than the intended amount.	Create a currency field u_test_currency on the incident table. Set the property glide.system.locale to nl.NL. Single currency mode is set to false by default. In UI16, create an incident record or update an existing one and set the currency field value to 100 JPY (or GBP or CHF). Identify the entry created in fx_currency_instance. Observe the reference amount value (in EUR). Navigate to the fx_rate table and create a rate for the input currency used in step 3 or update value for the most recent rate. Open the incident record opened at step 3 and update the short description. Navigate back to fx_currency_instance and observe that th ereference amount has been updated based on latest currency rate for ALL. Expected behavior: Once the currency is entered in the system for the record, the reference amount should not be updated to match the latest rate after the rate change in the system (if the field with currency was not touched by the user). Actual behavior: The reference amount for the currency field is updated to match the latest rate after the rate change in the system, even though nothing was updated for that field in the Form.
Database Persistence - Data Access PRB1326267 KB0745443	Database views with 'left joins' fail to retrieve data	When the left-join coercion is active on an instance, the query fails to retrieve data on database views with left-join.	Refer to the listed KB article for details.
Database Persistence - Data Scale PRB1662075	There is contention on sys_db_table_checkpoint when a transaction is open for long time	A sys_db_table_checkpoint record update creates a global lock per table, which causes lock contention on high churning tables.
Database Persistence PRB1524031	The GlideAggregate setGroupByFollowRef() isn't working
Database Persistence PRB1581528 KB1274851	Queries still run on the database after the client has disconnected	There's a 'Read timed out' exception.	Refer to the listed KB article for details.
Declarative Actions PRB1671096	Avatars appear on the left side of the screen and are stacked one on top of another	Icons appear on the left side, next to the short description, and also one on top of another. Icons should show on the right side and they should appear horizontally.
Discovery PRB1552385 KB1124532	Default behavior should be changed for SNMP Discovery to use 'all' SNMP versions		Refer to the listed KB article for details.
Discovery PRB1595177 KB1182085	Discovery patterns don't use credential affinities		Refer to the listed KB article for details.
Discovery PRB1595328 KB1156526	Invalid table selected on the classification record and scoping issue when updating due to the table value being in a different scope than the record	The dictionary is missing the allow_public=true for the table field.	Refer to the listed KB article for details.
Discovery PRB1637111 KB1264221	The Visibility Content plugin version is downgraded after upgrading	A Visibility Content plugin version higher than 6.0.0 is reverted to an earlier version after upgrading from Tokyo to Utah.	Refer to the listed KB article for details.
Discovery PRB1665907 KB1369852	GetMIDInfo (CloudServiceAccountInfoUtil) hangs in an infinite loop until it exhausts node memory	When a GetMIDInfo scripted SOAP service responds to GetCloudService AccountInfo requests from a MID Server, and if any of the cloud_service_account_view records are missing a sa_account_id value, it hangs in a loop. It allocates memory until the instance application node goes out-of-memory and restarts. Cloud_service_ account_view is a database view that takes its sa_account_id field from the account_id field of table cmdb_ci_cloud_ service_account. That field is mandatory in the dictionary, but it is still possible to have an empty value. This will also prevent Cloud Discovery from working (like AWS), as the cloud service accounts won't be synched to the MID Server.	Refer to the listed KB article for details.
Document Services PRB1615472	Export to PDF and Configure > Form Layout can be very slow if any table in the hierarchy has many references to it (as sys_dictionary records)	For example, when exporting a PDF from a 'cmdb_ci_win_server' record with five sections, the user queries sys_dictionary with 'active=true^referenceIN cmdb_ci_win_server, cmdb_ci_server, cmdb_ci_computer, cmdb_ci_hardware, cmdb_ci, cmdb' five times. If the query returns ~15k results each time due to many references to cmdb_ci tables, and the user repeats that query five times, the time adds up quickly.
Email Notifications PRB1660631 KB1307652	The SMTP sender job is stuck for over 60 minutes	Outgoing emails are stuck in the SMTP process for more than 60 minutes.	Refer to the listed KB article for details.
Encryption PRB1547401 KB1208278	Gateway database pool can't be instantiated at node startup	It succeeds after SecondaryDatabaseSweeperJob runs.	Refer to the listed KB article for details.
Event Management PRB1628223 KB1212632	Clone Excludes/Preservers are missing for Event Management MID Server extension contexts (ecc_agent_ext_context_event and eif_listener_context)		Refer to the listed KB article for details.
Field Administration PRB1360299 KB0951799	The Image field doesn't clear the sys_id of the attached image when the user clicks 'Delete'	A field holds the sys_id of the sys_attachment record, even if it has already been deleted from the instance.	Refer to the listed KB article for details.
Field Administration PRB1559416	The g_form.clearValue() for date field does not work in the UI Policy on that same field	The value is not saved but it still visually persists in the input.	Log in to an instance. Navigate to an incident record and ensure there is a test date field that is visible in both the default view and the Agent Workspace view. Create a UI policy with conditions where the test date field is set to a date before today and enter the following script in the script section:function onCondition() { g_form.clearValue('u_testfield');}. Test the UI policy by entering any past time in the test field on an incident record in both the platform and the Agent Workspace. Expected behavior:The value of the test field clears in both the platform and the Agent Workspace, it is set to a value that matches the condition in the UI policy. Actual behavior: The value of the test field clears in the platform it is set to a value that matches the condition in the UI policy, but doesn't clear the field in Agent Workspace.
Field Administration PRB1613998	In Agent Workspace, the Search on Translated Text reference field only works in ENU	If a user exposes a reference field on a form in Agent Workspace that references a Translated Text field on the destination table, record searching only works for ENU. Specifically, only when entering text into it to identify a potential record to select.	In Tokyo, install a French language plugin. Create a reference field on an incident form with these details: Table: Incident [incident] Type: Reference Column Label: Announcement Column name: announcement Reference Specification: Reference = Announcement Use reference qualifier: Simple Expose the Announcement field on the 'Workspace' and 'Default view' views for an incident form. With the language set to ENU, navigate to an open incident record in the ITSM backend. Click the Announcement field. The ENU translations of announcement records are visible. Begin typing in the field to filter the records in the list. Verify the list of potential records are filtered as expected. Open the same incident record in Agent Workspace and repeat steps 5 and 6. Verify the list of potential records are filtered as expected. Change the language to French and repeat steps 5-7. In Agent Workspace, the list is blank and users receive a 'Résultats introuvables' message.
Field Administration PRB1627737	In HR Agent Workspace, the description field does not show up when the user switches to a different tab before the tab opens fully or when multiple tabs open		Check that the HR case has the field 'rich_description' of type 'HTML'. Create an onLoad client script to set the 'rich_description' field to read-only. Open Agent Workspace for HR Case Management. Navigate to the lists of HR cases. Open one of the records from the case, but before that record opens completely, open another two to three HR cases. Observe that in all of the HR cases, the 'rich_description' value is not showing.
Field Administration PRB1635771 KB1269253	In Configurable Workspace, the Timer field doesn't reset after an initial save	Reproduced in Tokyo.	Add the time_worked field to the case form layout for a workspace. Open the same case on Configurable Workspace. Make a change. Save. Navigate to task_time_worked. Verify if a new record was created. Any subsequent changes and saves aren't documented on the task_time_worked table. Open the case on Agent Workspace. Make a change. Save. Navigate to task_time_worked. Verify if a new record was created. Make another change. Save. Verify if another new record is created on task_time_worked.
Field Administration PRB1638284 KB1278649	Clearing text from multi-line text fields using the Save button isn't working in Agent Workspace or Configurable Workspace	The issue is reproducible in Agent Workspace, Service Operations Workspace, and CMDB Workspace.	Refer to the listed KB article for details.
Field Administration PRB1646076	The multi-line Read only text field height is too small	The field displays fewer than three lines of text.	Open UI16/Next Experience. Navigate to an incident form. Populate the Description field with 20 lines of text. Save the record. Configure 'Dictionary' on the Description field. Set the 'Read only' flag to true. Click Update. Return to the incident form. Expected behavior: Significantly more text should display. Ideally, as many as in Tokyo and prior releases (height was set to 449 px, displaying ~25 lines of text). Actual behavior: The Read only field displays fewer than 3 lines of text. In a form or sys_popup view, this is unusable.
Flow Designer PRB1594519	A Service Level Agreement (SLA) is cancelled when running an Automated Test Framework (ATF) test
Flow Designer PRB1628696	Typeahead search shows suggestions only in lowercase even if the variable has an uppercase name	The flow sends an error on inactive variables, when inline script is used.	Create or update a catalog item to have a variable that contains some Uppercase letters. Create a flow with the trigger as Service Catalog. Add the action to 'Get Catalog Variables', then get the newly created or updated variable. Add any action that uses inline scripting. Try to use the Typeahead suggestion in the inline scripting.
Flow Designer PRB1637680	If the default stage value is empty, there's a null pointer exception when a service catalog flow is triggered	Occurs if the default stage value in the sc_req_item table is empty.
Flow Designer PRB1641605	The 'sys_flow_trigger' record was deleted by the system user	The following two issues can be observed. One, the sys_flow_trigger_plan record's trigger field has an empty value. It should have the sys_id of the sys_flow_trigger record. Two, the sys_flow_trigger record is missing.
Flow Designer PRB1644184	Flow is not cancelled on the step where it was waiting	In GlideProcessAutomation, method cancelFlow, there is a check for whether the flow claimed_by is the same as the current node. If not, it schedules a cancel on the claimed_by node.	Create a new Flow with trigger Service Catalog. Add a 'Create Catalog Task' action (wait=true). Add a log action after 'Create Catalog Task'. Add a Wait for condition action after 'log action'. Save and publish the flow. Create an 'after' business rule with order 100 on the table 'sc_req_item' to update the 'sc_request' state to 4. Order Service Catalog item from a node (node 1). Open the flow execution. Navigate to Request and click the Cancel UI action from another node (node 2). Observe the cancellation.
Flow Designer PRB1662186	The sc_task table can't be selected on the trigger of a flow	The sc_task table could be selected on the trigger of a flow in San Diego and Tokyo, but not in Utah.	Create a flow. Observe if the the sc_task table can be selected.
Form Administration PRB1632463 KB1218131	batchedGlideAjax can set sysparm_aggregation_size incorrectly, and when it's a large number, it can cause AJAXXMLHttpAggregator to run the app node out-of-memory	Request parameters can have the incorrect sysparm_aggregation_size value. This should be a small number, equal to the number of requests/processors to run as part of that batch. This can be set as part of a random string, or a very large number instead. When the AJAXXMLHttpAggregator java loops through the parameters, it keeps raising to the large number, even when there are no parameters for more than a few. An object in memory is created for each, ending up using most of the app node memory, and the CPU used for garbage collection because of this uses nearly all the CPU, making the app node unusable while it runs.	Refer to the listed KB article for details.
Form Administration PRB1655121 KB1313839	Some characters within templates aren't rendered correctly within configurable workspaces	Characters such as an apostrophe.	Refer to the listed KB article for details.
Form Builder PRB1672922 KB1380292	Having the value of the glide.ui.concourse.onmessage _enforce_same_origin_whitelist property separated by linebreaks causes the instance to get stuck the establishing session		Refer to the listed KB article for details.
Guided Setup PRB1632388 KB1220532	Scroll doesn't work in the Guided Setup page		Refer to the listed KB article for details.
HR Service Delivery PRB1640075 KB1273281	High heap memory consumption during PDF generations with Itext5		Refer to the listed KB article for details.
HTML Editor PRB1538260 KB1000259	There is no option to create an attachment link in the Agent Workspace HTML field and Rich Text journal input		Refer to the listed KB article for details.
HTML Editor PRB1615921 KB1220830	Pasted images are lost in Agent Workspace's activity stream, due to copy/paste not working on the journal fields 'Work Notes / Comments'	An error displays: 'Cannot convert blob'.	Refer to the listed KB article for details.
HTML Editor PRB1619694 KB1205889	The user can't add an image to the HTML editor using drag and drop	Users can't add an image to the HTML editor using drag and drop. The editor displays an error message: 'Failed to upload image: Request failed with status code 400'. The same issue occurs when the user copies an image with some text from a file, such as an MS Word document, and pastes it to the HTML editor using CTRL+C and CTRL+V commands.	Refer to the listed KB article for details.
HTML Editor PRB1632574	An HTML field doesn't display properly when the user sets a preference height in TinyMCEv5		Create User preference (sys_user_preference)Name: tinymce_height. sc_cat_item_ content.descriptionValue: 48Type: StringUser: System Adminstration (admin) Log out (to make the user-preference take effect) Log in as an admin user. Open sc_cat_item_content.do. Set content type to 'Catalog Content'. Check the Description field (Translated HTML field) Expected behavior: The HTML shows full the editor. Actual behavior: The HTML area was cut and cannot see all editor.
Integration Hub PRB1636920	JDBC connection throws an error 'Invalid connection parameter name allowLocalInfile'		Create a JDBC data source for Teradata DB. Define the connection URL with username and password. Do a test load of 20 records. Notice that the following error is received:'MID Server reported error: java.sql.SQLException: java.sql.SQLException: [Teradata JDBC Driver] [TeraJDBC 17.10.00.17] [Error 1536] [SQLState HY000] Invalid connection parameter name allowLocalInfile'.
Key Management Framework (KMF) PRB1636242 KB1263904	Password2 decryption fails during an upgrade when a new table schema hasn't been updated	An error is thrown.	Refer to the listed KB article for details.
Key Management Framework (KMF) PRB1646533 KB1291203	Code_signing_key_ release_publiccodesignver certificates are sending expiry warnings to instance administrators	The user may receive a certificate expiration warning for a code_signing_key_ release_publiccodesignver certificate.	Refer to the listed KB article for details.
Knowledge Management PRB1621103 KB1206016	AI Search does not index the tags when the user adds them to the Meta field of Info Message		Refer to the listed KB article for details.
List Administration PRB1289928 KB1001697	Slowness when displaying the slushbucket from the sys_user form	Occurs when the user navigates to Configure > For Layout on any sys_user record.	Refer to the listed KB article for details.
List Administration PRB1587393	The 'Group by' column within a 'sys_ux_list' record is not applied when accessing the list a second time	'Group by' is not retained when switching between lists on the same table in Configurable workspace.
List Administration PRB1614180 KB1217354	Switching quickly between filters in legacy Agent Workspace and HR Workspace can generate a 'Can't Display this List' error	When clicking frequently between lists in HR Agent Workspace, the user is faced with an error: 'Can't display this list. Try contacting the system administrator. Method invocation failure...'.	Refer to the listed KB article for details.
List Administration PRB1630973 KB1289138	With Next Experience enabled, list columns and headers are misaligned when list actions are hidden	Column headers are shifted to the right and no longer align with the column data.	Refer to the listed KB article for details.
List Administration PRB1661329 KB1314498	When using the 'edit' feature in the list view, the Impact and Urgency fields default to '1 - High'	These two fields are blank prior to Utah.	Refer to the listed KB article for details.
List Editor PRB1646683 KB1318238	A list widget doesn't highlight multi-selected records	All selected cells during multi-select should be highlighted to indicate the selection.	Refer to the listed KB article for details.
List Filters PRB1629748	Group sort options in Report builder does not work	Group sort options on list report is not functional. The button is present but no list appears.	On a Tokyo instance, open the Report Builder (Reports > Create New). Create a list type report on a table (for example, Incident). Group the report under the configure tab based on a field (for example, Caller). Click the 'Group Sort Options' button new to Tokyo (no list appears). If the user does the same thing on a list view (incident_list.do -> group by caller), the 'Group Sort Options' button will contain a drop down menu with options.
Major Incident Management PRB1608095	The Work notes field has hard-coded color	The background-color is from a stylesheet that is not part of Next Experience.	Switch the instance theme to dark mode. Navigate to the incident communication plans. Create a new incident communication plan. Notice that the work notes field is filled with a very bright yellow color.
Metric Intelligence (Family) PRB1628236 KB1212633	Clone Excludes or Preservers are missing for Metric Intelligence MID Server extension contexts (ecc_agent_ext _context_metric)
MID Server PRB1615031 KB1191263	On MID Server startup, cloud_service_account_view is queried without a check for whether tables exist	On MID Server startup, GetMIDInfo/Get CloudServiceAccountInfo uses CloudServiceAccountInfoUtil script include, which queries cloud_service_account_view without checking if the tables exist. This is common if ITOM products are not installed, and MID Servers are just being used for integrations such as REST/SOAP, LDAP and Import Sets.	Refer to the listed KB article for details.
MID Server PRB1617428	New updates in CyberArk are not compatible with Java versions prior to 12.1	The communication channel between AAM SDK's and AAM providers was updated in version 12.1. This new SDK version can be referred to as 'SDK 2'. This change breaks the previous compatibility where SDK's did not need to be updated when providers were upgraded.
Mobile Platform PRB1643039	The same value is used for all phone cell actions for all items in a list screen with embedded detail screens	Each phone action uses the value of the last list item's record context.	Set up a list screen with an embedded details screen. Configure a cell in the details screen to have a phone action. Create records with different values for the list screen to use. Navigate to that list screen. Tap the list item to open the details screen. Tap the cell that has the phone action. Note the number that is used. Repeat steps 4 through 7 but with the last list item instead. Expected behavior: Each phone action uses the value from the current list item's record context. Actual behavior: Each phone action uses the value of the previous list item's record context.
Multi-provider Single Sign-on (SSO) PRB1475434	User is redirected to login_cpw after logging in via SSO		Log in to an instance with a user that has password_needs_reset set to True. After logging in, leave the browser for a while (do not open anything else on the browser). After 1-2 hours, try opening a page on the instance. It redirects to login_cpw.do.
Next Experience UI16 Theming PRB1641058 KB1270814	With Next Experience enabled, list editing in a grouped list report displays the incorrect cell editor	This only occurs on list-based reports and lists that contain no actions (have no checkboxes).	Refer to the listed KB article for details.
Next Experience Unified Navigation PRB1560621	The horizontal scrollbar is only visible on the bottom of the 'Report' widget	Occurs in the Next Experience UI.
Next Experience Unified Navigation PRB1626636	Update set selection not working after enabling Next Experience		Scenario 1: Set glide.ui.polaris.experience=true. Open Local update set in a new tab, click New > Submit and Make current. Observe that the Update set picker does not get updated with the Newly created update set. Refreshing doesn't work.Scenario 2: Set glide.ui.polaris.experience=false. Local update set/Open Local update set in a new tab click New > Submit and Make current. Observe that the Update set picker is updated with Newly created update set. Try to refresh if it does not update automatically.
Next Experience Unified Navigation PRB1629598	Next Experience URL viewed in UI16 is incomplete	The navigator is missing and the header lacks components. Users can not share URL links effectively. If a Next UI user sends a link to a Classic UI user by copying the URL at the top of the page, the receiving user gets thrown into a 'pseudo' Next UI without any navigation links that uses the default NOW logo instead of the company logo.
Next Experience Unified Navigation PRB1633813	A user menu is positioned to the opposite side and partially off-screen when there's no utility menus
Next Experience Unified Navigation PRB1641598 KB1301551	Filtering a list can lead to unreadable text	When hovering over a menu item, the highlight color is the same as the text color, which makes it difficult to read.	Refer to the listed KB article for details.
Next Experience Unified Navigation PRB1641706 KB1338812	A pinned menu intermittently shows blank		Pin any menu. Load any list within unified navigation (for example, incident_list.do). Open the devtools. Open a new tab on the same instance. Focus back on the devtools window, navigate to Application > Storage > Local Storage, and press the clear button next to the filter input. Don't focus back on the first tab and refresh the page while it is unfocused. Expected behavior: The first tab should appear with pinned menu. Actual behavior: The first tab appears, but the menu is not pinned and the pinned section is blank.
Next Experience Unified Navigation PRB1649779 KB1348355	Deleting a favorite group from the menu isn't reflecting in the 'Favorites' menu	Deleting a regular favorite works, but deleting favorite groups doesn't reflect correctly. Both deletions reflect correctly in the 'All' menu.	Refer to the listed KB article for details.
Next Experience Unified Navigation PRB1657497	'Reset to Default' in the domain picker doesn't lead to the global domain in the Next Experience UI	Global domain is missing for the user. When users click 'Reset to default', it goes to the global domain in the UI16, but in the Next Experience UI, it goes to the ACME domain.	Activate the Domain Support - Domain Extensions Installer plugin (com.glide.domain.msp_extensions.installer) plugin. Ensure that the property 'glide.ui.domain_reference_picker.enabled' is set to true. Add the admin role to the acme.itil user who is in the ACME domain. Create a group. Provide domain visibility to all the domains. Add the user acme.itil to the group. Impersonate the user. Change the domain in the domain picker. Click Reset to default. Verify that in the UI16, it leads to the global domain. Verify that in Next Experience, it leads to the user's default domain: ACME. Expected behavior: The user should be able to navigate to the global domain. Actual behavior: The user navigates to the default domain, which is ACME in this case. There's no way for the user to navigate to the global domain.
Next Experience Unified Navigation PRB1658346	An impersonation copies the favorites and history of an impersonated user	In Utah, when the user has two tabs open, if they impersonate a user on the first one and then end the impersonation, the user's favorites are overtaken by the ones of the impersonated user.	Open a Utah instance in 2 tabs of the same browser. Impersonate any user from the first tab. Switch to the second tab. Check the 'Favorites' and 'History' tabs. End the impersonation. Check the 'Favorites' and 'History' tabs. An impersonation copies the favorites and history of an impersonated user.
Next Experience Unified Navigation PRB1661584 KB1340471	Non-admin users are not triggering sidebar notifications for users that are following records	If a non-admin user updates an incident, the other users following the record will not get a notification. Alternatively, if an admin user updates an incident, the other users following the record will get a sidebar notification.	Refer to the listed KB article for details.
Next Experience Unified Navigation PRB1675610	The sys_auto flush to clean up the live_group_profile table is deleting knowledge entries	Some attachments added to the knowledge article's feedback is not displayed after an upgrade to Utah due to sys_auto_flush for the live_group_profile table.
NLU Workbench PRB1609001	Once NLU model is deleted, its artifacts in tables ml_solution and ml_capability_definition_base are not deleted		Log in to a San Diego or Tokyo instance. Create a custom NLU model, then train it and publish it. Delete the NLU model from the workbench. Expected behavior: The NLU model artifacts in other tables such as ml_solution and ml_capability_definition_base are deleted.Current. Actual behavior: The NLU model artifacts in other tables such as ml_solution and ml_capability_definition_base are not deleted.
Now Experience Component Library PRB1642469	A column of type 'List' shows 'undefined' as form field value	When the user assigns sn_hr_er_case to themselves, the Collaborators field displays 'undefined'.
Now Experience Component Library PRB1651586 KB1430005	In the Comments and the Work Notes fields, the user can't use the up and down arrows on the keyboard	The user can only use the left/right arrow keys.	Refer to the listed KB article for details.
Now Experience Component Library PRB1652450	Read-only checkbox variables are not clearly visible in the Next Experience UI		Log into any San Diego, Tokyo, or Utah instance with Next Experience enabled. Create a new checkbox variable in any catalog item. Create a UI policy to set that checkbox variable to read-only. Submit the catalog item with the newly created variable and notice that the checkbox variable is read-only. Expected behavior: The checkbox variable that is set to read-only should be easier to read. Actual behavior: The checkbox variable is hard to read which can lead to confusion.
Now Experience Framework PRB1656410	Profile avatar initials aren't populating correctly in Utah	When the Name field in sys_user.list contains an ID in parentheses after the first and last names, the avatar initials are incorrect.	Log in to a Utah instance. Ensure that Next Experience is enabled. Navigate to sys_user.list. Find a user without a picture. Open the entry. Add some number in parenthesis (for example, (987654321)) to the Last name field. Save the entry. Add the Name field to the form. Impersonate the user. Repeat the steps on San Diego and Tokyo releases. Verify that the initials are displayed correctly in San Diego and Tokyo, but not Utah.
Now Experience UI Builder PRB1547162	Translations don't work for group actions in UI Builder	The translation prefix should be on the drop-down for group actions, but isn't.
Now Experience UI Builder PRB1599538	Event mappings that are mapped to the client script 'Execute - Client Script' aren't copied to the newly duplicated variant		Navigate to a UIB page that has event mappings in the client script. Create a duplicate of the page. Notice that event mappings mapped to the client script 'Execute - Client Script' are not copied to the newly duplicated variant.
Now Support Administration - Upgrades PRB1630363 KB1224143	Large standby DBI replication lags are caused by multiple IndexCreator jobs	This is triggered on large CMDB tables via a fix script that was introduced after upgrading to Tokyo.	Refer to the listed KB article for details.
Now User Experience PRB1640986 KB1279248	After upgrading to Utah, the icons in the top-right of the Next Experience Unified Navigation become un-clickable	This affects the 'globe', 'help', 'Notifications menu', and 'User menu' icons.	Refer to the listed KB article for details.
Now User Experience PRB1641340	The ux_data_broker ACL for Enabled Plugins has an incorrect condition set	The incorrect condition causes OpenFrameIT to fail.	Open the latest track. Try to run OpenFrameIT. Expected behavior: OpenFrameIT should not fail. Actual behavior: OpenFrameIT fails and an error message displays.
Performance Analytics Dashboards PRB1616064	The Homepage Deprecation Help Tool does not work as expected when domain separation is enabled in an instance	There are several issues that occur.	Provision a base instance with demo data and domain-separation installed. Adjust some of the demo Homepages from the 'global' domain to another domain (for example, TOP/Cisco). Try to generate the migration records and convert those homepages to dashboards. Observe that the Homepage Deprecation Help Tool does not work as expected.
Performance Analytics Dashboards PRB1641996 KB1321867	The breakdown source name displays unicode for the '/' character on a breakdown source selector list		Refer to the listed KB article for details.
Performance Analytics Dashboards PRB1642052 KB1343166	Date/time fields in dashboard reports display incorrectly as the 'YYYY-MM-DD HH:MM:SSYYYY-MM-DD HH:MMdays ago' format	Date fields should display in the user preference's set format.	Refer to the listed KB article for details.
Performance Analytics Dashboards PRB1669003	After a Utah upgrade, the interactive filters and single score report widgets added to dashboards have a scrollbar	After upgrading to the Utah version, the existing dashboards have been affected where most interactive filters added to dashboard now are showing scrollbars.	On a Tokyo version instance, create a dashboard. Add a few interactive filters for some reference/date/cascade types Resize them and add them to left column. Add a few more reports on the right side of the layout. Reload and ensure the dashboard does not show any scroll bars on any filter widgets. Now upgrade the instance Utah. After the upgrade, observe how the same dashboard now has resized widgets. The widgets should not be resized by the upgrade.
Performance Analytics PRB1560880	The homepage reloads infinitely when 'my_home_navigation_page' is set to an empty string		Log in to a San Diego instance as System Admin. Set the user preference 'my_home_navigation_page' for the System Admin user with the value empty string (''). Log out of the instance and log back in. Expected behavior: The user is navigated toward the homepages (or dashboards if the deprecate_homepages preference is set to true). Actual behavior: The page is blank and the request to home.do gets infinitely called.
Performance Analytics PRB1574909	Dashboard widgets do not honor the 'Title' property	The title is displayed when it shouldn't be.	Navigate to a dashboard. In Edit mode, select the 'Edit widget' gear on a widget. Deselect 'Title'. Refresh the page. Observe that the Title is displayed.
Platform Runtime PRB1651590 KB1287150	In Utah, the missing system property 'com.glide.ui.virtual_host' results in redirection issues, and processors that use the '/now/' prefix break	After upgrading, the user may experience SSO authentication redirecting to a page that reads: 'The page you are looking for could not be found.' Accessing any processors with the prefix '/now/' also results in 'The page you are looking for could not be found.'	Refer to the listed KB article for details.
Predictive Intelligence PRB1533363 KB1188953	The user receives an error in the logs: 'DxC_ML: look up window size = 0, it should be positive'	'DxC_ML: look up window size = 0, it should be positive: no thrown error' is present multiple times in Glide logs.	Refer to the listed KB article for details.
Problem Management PRB1634674	The fix window is not expandable in problem records	While in a Problem record with, for example, the state set to 'Root Cause Analysis'.	Navigate to a problem record with the status set to 'Root Cause Analysis'. Open the problem record. Throttle the browser and CPU speed down in the performance tab of the browser dev tools. Click the Fix button in the right-top corner. The Fix Details window pops up. The window size is too small and user cannot expand it.
Project Management PRB1621113	Project Task Dependency field is being set with values such as 'org.mozilla.javascript .NativeArray@1ddff'
Project Portfolio Management PRB1583291	The 'Planning console checklist' checkbox is misaligned when the user reduces the screen size		Create a project. Click the 'Planning console related' link. Reduce the browser size. Expected behavior: The checklist checkbox should be aligned correctly, regardless of the screen size. Actual behavior: The checklist checkbox is misaligned.
Project Portfolio Management PRB1619749	The project 'GoLives' dashboard displays jumbled characters in a Tokyo upgrade	The text is all pushed to the very left and is unreadable.	Navigate to 'pa_dashboards.LIST'. Navigate to 'PMO Dashboard'. Click the 'View Dashboard' related link. On the 'Summary' tab, click the + button. Navigate to the widget category 'Project Management'. Add 'GoLives'. The text is all pushed to the very left and is unreadable.
Record Watcher PRB1294298 KB0693812	Updating/inserting a business rule with current.update() causes the real-time single score report on dashboards to increment by two instead of one	Updating/inserting a business rule with current.update() creates two sys_amb_message records with count: +1. As a result, single score reports on dashboards with the 'Show real-time update' option checked are increased with two instead of one when creating 1 new row that meets the conditions of the report.
Related Lists PRB1645189 KB1290517	Extra columns display in newly added 'Maintenance' related lists	Additional rows/records are created in the sys_ui_list table when a user views a list, which can cause a performance issue.	Refer to the listed KB article for details.
Reporting PRB1630113 KB1324659	Domain separated instances can't use a color palette defined in the global domain	When the user tries to create a bar or pie report and selects a color palette in style, the correct colors are not applied if the user is not on global domain.	Refer to the listed KB article for details.
Reporting PRB1659173	In Utah, an export of a PDF of a multi-level pivot report causes the dashboard to have an overlapping header with an 'Enable Analytics' message	The same issue can be seen when exporting the dashboard to PDF.
Rollback and Recovery PRB1599267	Application rollback unable to rollback sys_store_app records	The user is unable to re-install the app and dependency apps. The latest version prior to the install is displayed.
Scheduled Jobs PRB1669443 KB1351956	In Utah builds, jobs are claimed, moved, and left in a queued state, causing those jobs to never run	Job (sys_triggers) are claimed by a node, and then moved into a queued state. However, these jobs remain indefinitely in the queued state and are never executed.	Refer to the listed KB article for details.
Search Administration PRB1576108 KB1170809	Archived records don't appear in the global search through 'Exactly Match'	The record should be returned, but instead, it's not found.	Create an archive rule for a specific table, such as 'incident'. Trigger the archiving of some initial records. Check the records in the 'ar_incident' table. Global search for the records existing in the '[ar_incident]' table by the Number field.
Search Administration PRB1611971 KB1306873	In instances where AI Search (AIS) isn't turned on, the user receives different console errors related to searchContext and the ais_ready property	Console errors appear when users search something in the search bar.	Refer to the listed KB article for details.
Search Administration PRB1618014 KB1208596	Global text search in Next Experience UI does not work for newly created search sources	The newly created sys_search_source records are marked as inactive (active=false) and there is no base instance way to modify this flag.	Refer to the listed KB article for details.
Search Administration PRB1618423 KB1209437	Caching issue with search contexts in Next Experience	Global Search results aren't displayed in Next Experience.	Open AI Search Verify that SOW displays on the context list. Verify that it disappears on clearing the cache. Perform a search with SOW as the selected search context. Expected behavior: It only displays contexts that match the AI search Actual behavior: It returns no search results.
Search Administration PRB1619316 KB1213471	Selecting the search suggestions from the order guide redirects the user to the catalog page when AI Search is enabled	It redirects the user to the incorrect page.	Refer to the listed KB article for details.
Server-side scripts PRB1641324	Global transpilation limit is incorrectly exceeded	Warning messages from multiple different sources display. This is an inconsistent issue.
Service Catalog Portal Widgets PRB1648445 KB1289518	After upgrading to Utah, the 'Edit' icon in the 'Actions' column in a multi-row variable set isn't displayed correctly when a non-English language is selected	The issue isn't replicated in Platform even if a non-English language is selected.	Create a catalog item with a multi-row value set. Switch to English. Open a catalog item on Portal. Add a row for a multi-row value set. The 'Edit' icon in the 'Actions' column in MRVS is displayed correctly. Switch to Japanese. Open a catalog item on Portal. Add a row for a multi-row value set. The 'Edit' icon in the 'Actions' column in MRVS isn't displayed.
Service Catalog PRB1672790	Catalog items appear as 'You are not authorized' in the portal after a Utah upgrade, but works in previous version with the same configuration	Catalog items that are subscribed in service offering subscriptions (available for subscription in service offering) and also have user criteria. Previously, it considered both user criteria or service offering subscriptions so that either of those are matched and the item was available from portal. Since upgrading to Utah, it is working only if users disable the user criteria.	Choose a catalog item that has a service offering associated to it and restricts users in the 'Available For' user criteria related list. On the service offering, associate subscribers through one of the related list (group, user, company, location). Impersonate a user that is part of the offering subscribers, but is not part of the 'Available For' user criteria. Try to access the catalog item in Service Catalog (either through category or through search). Expected behavior: The user should be able to access the catalog item in Service Catalog. Actual behavior: The user cannot access the catalog item in Service Catalog.
Service Mapping PRB1634095	Logging from 'SAProcessTopology CalculationUtil' and 'SAProcessTopology Classifier' is too verbose, which causes a read replication (RR) lag
Service Portal PRB1254142 KB0993425	After enabling Multi SSO, end user roles are redirected to navpage.do through OKTA		Refer to the listed KB article for details.
Service Portal PRB1308754 KB0997111	A password reset link redirects the user to the 'SSO login' page		Refer to the listed KB article for details.
Service Portal PRB1460486	Load more results brings the duplicate records and loop through every time the user clicks 'Load more results'	After setting pagination, the 'Load more results' link displays duplicate results.	Open any base instance. Navigate to service portal. Perform a search. Once in the Faceted search widget, click 'Load more results'. Notice that same list gets repeated.
Service Portal PRB1543669	Knowledge articles' view count isn't displayed when above 999 views	When using the Service Portal 'KB Category Page' widget, if a knowledge article has more than 999 views, the view count isn't displayed on the Service Portal 'Knowledge Categories' page.	In the latest instance, navigate to the '/SP' page. Select the 'Knowledge' link on the header. Click each category. Observe that the article previews' display an article view count. Operating Systems > Windows > Windows Vista.. Observe the default view count. Export the XML file. Manually update the sys_view_count to exceed 1000 views. Upload the edited XML. Repeat steps 1-4 Observe the view count is missing on the preview window.
Service Portal PRB1591546	Typeahead search widget returns previous results when added to the AI Search results page and a new search is done from there	The user has the typeahead search widget on the AI Search results page and has disabled the search box that is part of the Faceted Search widget. When searching for new search terms via the Typeahead widget, it will show results for the previous search the user had just run,instead of results for the new terms.
Service Portal PRB1637755 KB1263036	Non-admin users are unable to expand a filter on the CSM portal	The user should be able to see the condition builder. External users are unable to expand a filter.	Refer to the listed KB article for details.
Service Portal PRB1642406 KB1271769	Failure to initialize a plugin, with a code sample error in the Service Portal	Some users observe an older version of codesample for a request.	Refer to the listed KB article for details.
Service Portal PRB1647006	There's a JavaScript error on translated knowledge articles in Portal	The concern is more prominent in Utah.	Enable user experience analytics for Service Portal. Write and publish a knowledge base (KB) article in English. Open the KB article in Service Portal. Translate the KB article to any other language, such as French. Publish the translated version. Open the same article in Service Portal. An error message displays at the top of the page: 'There is a JavaScript error in the browser console'.
Service Portal PRB1648484 KB1337122	Knowledge Base (KB) categories don't display on the KB categories 'KBv3' widget when the language is non-English	KB categories don't display on the KB categories 'KBv3' widget when the language is non-English. This occurs even when glide.knowman.enable _multi_language_search is set to true.
Service Portal PRB1651362	Date fields don't display on the portal when certain languages are used		Install a I18N language, such as German. Create a 'Date' type variable on a catalog item. Create 2 entries on the sys_choice table with the following conditions: table= sys_user, element=preferred_language, Language =en, Value=ro, Label=Romanian, inactive=false table= sys_user, element=preferred_language, Language =ro, Value=ro, Label=Romanian, inactive=false After the setup, log out, so that the new language can be created and installed. Log back in. Change the language to Romanian. Access a catalog item that has a Date field. Expected behavior: The Date field should be visible. Actual behavior: The Date field isn't seen.
Service Portal PRB1652415	Instances using encryption context no longer have the encrypt attachment modal display in Service Portal	When a user adds an attachment in Service Portal on an instance utilizing encryption contexts, the 'Encrypt attachment' modal doesn't appear.	Ensure that encryption contexts are set up on the instance. Navigate to Service Portal as a user with an associated encryption context role. Navigate to any catalog item containing the 'Attachment' icon. Click the 'Paper clip' icon. Attach any document. Observe that the file is attached but the encrypt attachment modal doesn't appear.
Sidebar (Family Release) PRB1640158 KB1264544	A session times out when a user tries to search for a user after clicking the Sidebar Discuss button	The issue occurs when a call hits the max execution time. From the end users' perspective, they see the session expiration.	Refer to the listed KB article for details.
Software Asset Management PRB1393880	Downgrade rights are not copied onto entitlements with the generic agreement type
Software Asset Management PRB1561507 KB1219890	Opening Office 365 and its editions in the License Workbench dashboard takes approximately 10 seconds		Refer to the listed KB article for details.
Software Asset Management PRB1597289	Installations discovered by ServiceNow are not deduped if there are already previously existing installations
Software Asset Management PRB1625502 KB1220642	Recon job workers' threads are created on only one node	This causes spikes and issues in a user's instance.	Run reconciliation. Observe if most of the time, the worker nodes are created on one node.
Software Asset Management PRB1662889 KB1316557	Adobe subscriptions aren't pulled by the 'SAM - Import User Subscriptions' scheduled job	'Get groups and profiles' and 'product name' were modified to contain additional information, which breaks pulling subscriptions.	Refer to the listed KB article for details.
Source Control Engine PRB1659580 KB1307937	Setting the default branch causes Source Control to fetch before using the MID server	This makes the user unable to commit.	Refer to the listed KB article for details.
Source Control Menu for Dev Studio PRB1658786	An app packaging failure during inclusive commit, or when applying remote changes with disk comparison, causes the git repo directory to be left in an unusable staged state	When users inclusive commit or do delta loading that involves disk comparison, rmAll() is called on the repository first. Then, the files are unloaded to the repo. In the case that the unload fails due to the duplicate names exception, the repo is left in the staged state where the repo app folder is removed.	Inclusive commit: Create a scoped app. Link to Service Catalog. Create two sys_script_include files (script1, script2). Manually modify the sys_metadata for script2 so that its sys_metadata. sys_update_name is the same as that of script1 (create a duplicated update name scenario). Inclusive commit on studio. Expected behavior: The commit fails with an error. The git repo is clean and the app directory under the repo directory is kept. Actual behavior: The commit fails with an error. The git repo directory is left in a staged state and can't be used. The app directory under the git repo directory is removed. Apply remote changes with disk comparison: Create a scoped app. Link to Service Catalog. Create two sys_script_include files (script1, script2). Manually modify the sys_metadata for script2 so that its sys_metadata.sys_update_name is the same as that of script1 (create a duplicated update name scenario). Empty current_ref in sys_repo_config (force a disk comparison). Apply remote changes. Expected behavior: Apply remote changes fails with an error. The git repo is clean and the app directory under the git repo directory is kept. Actual behavior: Apply remote changes fails with an error. The git repo directory is left in a staged state and can't be used. The app directory under the git repo directory is removed.
Syntax Editor PRB1645468 KB1306354	Code editor/Syntax editor isn't loading correctly when Next Experience is enabled	The script syntax isn't highlighted in colors. An error displays in the browser console: 'Uncaught SyntaxError: Invalid or unexpected token'.	Refer to the listed KB article for details.
System Import Sets PRB1664632	Excel files exported from ServiceNow data is corrupted after upgrade
System Update Sets PRB1598276 KB1196555	Progress worker status does not reflect the correct status after abrupt node/instance restart	The progress worker of a transaction is stuck in the 'Running' state even though the corresponding transaction is not executing in the background. If the node running the progress worker restarts (for example, as part of an upgrade or patch or crashes) it can cause the progress worker to show false information as 'Running'. The transactions get cancelled at the back end when the node gets restarted but the progress worker status keeps showing running/in-progress.	Refer to the listed KB article for details.
Table Administration and Data Management PRB1391889	The table_name field lists only the database views from the current scope
Table Administration and Data Management PRB1551027 KB1002412	Creation of a field fails when a field name is longer than 30 characters and the field name matches an existing field with some additional prefix text	When a field name is greater than 30 characters long, an alias for the field needs to be used due to limits on the maximum column name allowed in the backend database. During creation, an attempt is made internally to shorten the alias by removing any initial prefix text up to a first '_'.	Refer to the listed KB article for details.
Table Administration and Data Management PRB1567442	The user observes a 'You do not have access to the selected breakdown elements' warning message on Dashboards	This in turn causes a 'Not a valid indicator, Breakdown, Element or aggregate combination' error on analytic hub.
Table Administration and Data Management PRB1631253 KB1216793	The activity formatter does not work as expected on the sc_task table after upgrading to Tokyo	In Tokyo releases, history is not properly built for the sc_task table on instances with a shard DB. This prevents comments, work notes, and field value updates from appearing in the Activity Formatter and record history. The updates are captured in sys_audit and sys_journal field, but not the sys_history_set.	Refer to the listed KB article for details.
Table Database Views PRB1627014 KB1263224	Database view with prefix matching a child table produces inconsistent results	When creating a Database View and using a prefix for a table which is matching the name of an existing table from its hierarchy can produce inconsistent results. For example, using 'task' as a prefix for the [sc_task] table is not advised because [sc_task] extends [task].	Refer to the listed KB article for details.
Tags PRB1615831	Excluding conditions in reports or lists isn't working for tags when they're applied on a parent table
UI Actions PRB1581607 KB1124166	Platform's related list control UI action Omit new condition isn't working as expected	An error message displays.	Refer to the listed KB article for details.
UI Actions PRB1626218 KB1217683	The Insert and Stay button in the alm_license table form context menu disappears after activating the 'Software Asset Management Foundation' plug-in		Refer to the listed KB article for details.
UI Actions PRB1641523 KB1281885	The Edit UI action in related lists stopped working for ITIL users when there's a 'create' ACL that requires another role on the referenced table	The system throws an error: 'Unable to execute UI Action because user does not have permission to create the current record'.	Refer to the listed KB article for details.
UX Framework PRB1588976 KB1207729	A jelly-based form is loaded with a stale GlideRecord, causing outdated data in Next Experience UI form fields	When using the Next Experience UI, opening a record in the 'Form' view can intermittently show outdated field values, which can include comments and work notes posted in the activity stream.	Refer to the listed KB article for details.
UX Framework PRB1623599	Upgrading an instance from Rome to Tokyo results in skipped errors for multiple sys_ux_lib_component, sys_ux_lib_component_attr, and sys_ux_macroponent records	Upgrading an instance from Rome to Tokyo results in skipped errors for multiple sys_ux_lib_component, sys_ux_lib_component_attr, and sys_ux_macroponent records, due to the files already existing in a different scope.	Upgrade an instance from Rome to Tokyo. Search sys_upgrade_history_log for the upgrade and 'Skipped error'. Observe multiple sys_ux_lib_component, sys_ux_lib_component_attr, and sys_ux_macroponent records.
UX Framework PRB1626826 KB1287934	UXF Next Experience theme is off when there is no glide.ui.polaris.use user preference		Refer to the listed KB article for details.
UX Framework PRB1636113 KB1227421			Refer to the listed KB article for details.
UX Framework PRB1651272	When SRP has a combination of conditional inline tabs and conditional extension point tabs, related lists on a record that doesn't have tabs from inline and extension points are not loaded for the first time	This issue is observed only if the record has no inline tabs and extension point tabs, but works as expected for records that have at least one of the inline/extension point tabs.	Ensure that SRP has conditional inline tabs and extension point tabs. Select a table or record where the user doesn't have any tabs coming from either an inline or extension point. It should contain only the 'Details' tab and 'Related lists' tab. Navigate to the above record in the workspace. Select any 'Related list' tab. Notice that the content switches back to 'Details' the first time.
UX Framework PRB1673498	Tabs jump back and forth after quickly clicking between them for a tab set configured as 'Dynamic tabs'	After clicking the tabs on an open record in a workspace quickly, the tabs jump back and forth with no interaction.	Install Customer Service Management demo data (com.snc.customerservice.demo). Install Customer Central (com.sn_csm_customer_central) with demo data. Open the CSM/FSM Workspace case record with a contact. Switch through the tabs using the arrow keys quickly to reproduce the infinite tabs switching.
Virtual Agent Designer PRB1655720 KB1301032	Unable to test or publish a topic containing a topic block	It sends a properties undefined error.	Refer to the listed KB article for details.
Virtual Agent PRB1608509 KB1291198	Email translation is not working if there is no content in the notification trigger		Refer to the listed KB article for details.
Virtual Agent PRB1627532	Calling vaSystem.is LiveAgentAvailable() multiple times leads to unexpected behavior
Virtual Agent PRB1634697 KB1298375	After a Tokyo upgrade, using a dash for a listing purpose causes the whole text block to format as a 'listing' style, and some characters are cut	When an agent sends a large text block that contains dashes (-) to list anything, to the user, the message isn't rendered properly on the agent's chat window.	Refer to the listed KB article for details.
Visual Task Boards PRB1633072	When Next Experience is enabled, the case and incident forms rendered in Core UI 16 show blank space above the form header	Upgrade issue cases open in a new tab with a blank space above the top portion of the case form when opened from a visual task board.	Open an instance with the plugin com.sn_templated_snip installed and Polaris UI turned on. Navigate to sn_templated_snip_note_template list. Open an incident or any table template. In the Channels related list, click Edit to add the 'Form' channel. Navigate to the incident list, right-click the List header and select 'View in Visual Task Board'. Right-click and open any incident in a new tab. Notice space above the top portion of the incident form.
Walk-Up Experience PRB1551488	Interactions do not move from On Hold to New when the appointment delegation is enabled and users are in different timezones		Enable appointment delegation for a group for any location in the walk-up experience. Impersonate a user from that group. Access the walk-up portal and select the location on point 1. Book an appointment for a user in another timezone. Check that the wu_appointment and the interaction have been created. Check the time the sysauto_script 'interaction state change' is set to run for that interaction. View the discrepancy. Observe that the interaction is not set to New.
Walk-Up Experience PRB1618654 KB1277483	The Reason for Visit field is not showing all of the list options when there are more than ten options		Refer to the listed KB article for details.
Work Order Questionnaires PRB1637025 KB1309631	There's an error when the user takes a questionnaire on Platform	When users submit a questionnaire from Platform, they see the following error: 'There was an unexpected failure with this assessment, invalid type provided'. There's also an error from the logs: 'ErrorMissing assessment: invalidtype: no thrown error'.	Create a questionnaire to be triggered once the state changes to accepted. This need not be a mandatory questionnaire. Log in as an admin. Create a work order task (WOT). Assign it to a user. Log in as that user. Accept the WOT. There should be a questionnaire button. Click Questionnaire. Answer the question. Click Submit. Expected behavior: An agent should be able to submit the questionnaire successfully. Actual behavior: An error message displays: 'There was an unexpected failure with this assessment, invalid type provided'.
Zing Text Indexing and Search Engine PRB1638688 KB1277450	A post-clone text index program triggers an 'optimize table' query	This causes a performance issue.	Refer to the listed KB article for details.

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To view a list of all other PRBs fixed in Vancouver, refer to All other Vancouver fixes.

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