Operational Technology Vulnerability Response release notes
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- UpdatedAug 3, 2023
- 3 minutes to read
- Vancouver
- Release Notes and Upgrades
The Vancouver release is no longer supported. As such, the product documentation and release notes are provided for informational purposes only, and will not be updated.
The ServiceNow® Operational Technology Vulnerability Response application enables you to prioritize and remediate ServiceNow Operational Technology (OT) vulnerabilities at a site level. Operational Technology Vulnerability Response was enhanced and updated in the Vancouver release.
Operational Technology Vulnerability Response highlights for the Vancouver release
- Create an OT Change request from an OT remediation task.
- Monitor your vulnerability data in a centralized location with the new OT Vulnerabilities landing page tab that is available in the Industrial Workspace.
- Track the volume, performance, and progress of OT vulnerable items (VIs) from the initial analysis and detection to the containment, or remediation, with the new Operational Technology Vulnerability Response (PA) dashboard in the Industrial Workspace.
See Operational Technology Vulnerability Response for more information.
Important: Operational Technology Vulnerability Response is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.
New in the Vancouver release
- Create a change request from a remediation task
- Create a change request from the related remediation task form to view the related change record in the remediation task record.
- OT Vulnerabilities landing page tab
- Track your OT vulnerability data with multi-site and business unit filtering by using the OT Vulnerabilities landing page tab in the Industrial Workspace. This landing page tab now runs in Performance Analytics.
- Implementing multi-site and business unit filtering in the OT Vulnerabilities landing page
- Filter the data based on the specific business units and sites by using the business unit and site filters in the OT Vulnerabilities landing page tab.
- Operational Technology Vulnerability Response (PA) dashboard
- Track the volume, performance, and progress of the OT vulnerable items (VIs) from the initial analysis and detection to the containment, or remediation, for a VI by using the Operational Technology Vulnerability Response (PA) dashboard.
UI changes
- Create OT Change button
- The Create OT Change button was added to the OT remediation task form.
- OT Vulnerabilities landing page tab
- The OT Vulnerabilities landing page tab was added to the Industrial
Workspace and the following enhancements were made:
- The Vulnerability risk table shows the equipment model hierarchy in the correct number order.
- The Vulnerable items by state graph shows the states in the following sequential order:
- Open
- Under investigation
- In review
- Awaiting implementation
- Resolved
- Dashboard icon
- The dashboard icon was added to the Industrial Workspace to access the Operational Technology Vulnerability Response (PA) dashboard.
- Work notes for vulnerable items and remediation tasks
- The work notes and comments for vulnerable items and remediation tasks were added in the Industrial Workspace. You can do these tasks as a Remediation Owner.
- OT Vulnerable Items lists
- The following lists under the OT Vulnerable Items module in the Industrial
Workspace list view were changed:
- My Requests was renamed to My Exception Requests.
- The My Exception Requests list now contains the site context.
- The Approval state column now includes the Rejected approval state.
Changed in this release
- New Industrial Workspace landing page experience
- The Industrial
Workspace landing page was split up into the following tabs so that you can separately monitor your OT device data and OT vulnerability data:
- OT Devices landing page tab
- OT Vulnerabilities landing page tab
Activation information
Install Operational Technology Vulnerability Response by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.