The ServiceNow® Next Experience application delivers an intuitive, personalized experience that enables your organization to drive productivity, improve engagement, and inspire learning with the Now Platform. Next Experience was enhanced and updated in the Vancouver release.

Next Experience highlights for the Vancouver release

  • Obtain user support and critical information at the expected time of need with ServiceNow® Adoption Services.
  • Build a mobile-friendly self-service experience for your users with the updated ServiceNow® Service Portal application.
  • Tailor the visual experience for your users by branding your site using the updated ServiceNow® Theme Builder.
  • Use tools to answer customer questions and resolve their problems using the updated ServiceNow® Workspace application.
  • Manage the visibility of invisible controls and handle truncated text with your keyboard with new accessibility user preferences.

See Next Experience UI for more information.

New in the Vancouver release

Feedback mechanism added to Help menu
Use the Provide Feedback button on the Help menu to provide feedback and comments about the functionality of the associated page to ServiceNow®. A dialog box opens with options that you can select to rate the effectiveness of the product.
New user preferences enhance debugging capabilities
Use the Debugging user preferences to help detect and remove existing and potential errors in your Next Experience components and scripts.
Resize a logo for your login screen
Configure the size of logos on your login pages. This feature requires you to create a system property.

Changed in this release

Configure banner announcements to be made non-dismissible
Several new configuration options have been added to the banner announcement area. Banners can now be configured so that they are not dismissible by users and don't stack if more than one banner is displayed at the same time. Also, the alignment of banner contents can be adjusted to start, end, or center justification.
Increase efficiency by creating a new update set directly from the Update Set picker
The Update Set picker now includes a button for creating a new update set.
Replace the utility menu via a toggle bar that persistently displays the application scope and update set content information
Using a system property, the traditional utility picker menu icon can be switched to an icon that toggles viewing the application scope and the currently selected update set in a new horizontal bar that enables the user to view this information at a glance.
View recently used items in the application scope and update set menus
The application scope and update set menus now display a list of the most recently used items in a section at the top of the list with the item currently in use highlighted.
VTB now adopts the user's Theme preference settings
The Visual Task Board dashboard now reflects the user's Theme preference settings by default.

Activation information

Next Experience is a Now Platform feature that is active by default when the user loads or upgrades to the Vancouver release. An opt-out system property can be created prior to upgrade if there are known problems with turning on Next Experience on an instance.
Note: If you are using Next Experience in the Vancouver release, Internet Explorer 11 is not supported. Internet Explorer 11 is supported in the Core UI; however, the Vancouver release is the last version to support Internet Explorer 11. Consider moving to a supported browser.

Accessibility information

User preferences have been added to enhance accessibility
New accessibility user preferences have been added to control the visibility of invisible controls and handle truncated text with your keyboard:
  • Show all buttons without the need to hover: This user preference displays all invisible fields, eliminating the user's need to hover over them.
  • Enable keyboard focus on truncated text: This user preference allows users to show the truncated text for non-interactive elements. This enhancement supports sighted users who rely solely on a keyboard to use the Now Platform.