ServiceNow® Adoption Services is a suite of solutions, both products and features, that provides user support and critical information at the anticipated time of need. Adoption Services was enhanced and updated in the Vancouver release.

Adoption Services highlights for the Vancouver release

  • Create guided tours within your organization's configurable workspaces.
  • Publish role-based Help Center content.

See Adoption services for more information.

Changed in this release

Guided tours now compatible with Configurable Workspace
Help train and onboard users within configurable workspaces using guided tours.
Help Center now supports roles
Deliver targeted Help Center content by defining roles required to view topics.

Activation information

Embedded Help, Help Center, Guided Setup, and Guided Tours are Now Platform features that are active by default.

Related ServiceNow applications and features

Embedded Help
Embedded help provides targeted help content to a user in a UI page, based on their role.
Help Center
Help Center is the next-generation embedded help product for configurable workspaces. Help Center provides targeted help content to users in a UI page, based on the user's role.
Guided setup
Guided Setup assists users with planning the roll-out of a product and performing the basic configurations to go live.
Guided tours
Guided tours help train and on-board users across products. Each tour contains a series of interactive steps that help users complete online tasks within their browser window.