The ServiceNow® Password Reset application helps your end users reset and change their passwords either using self-service or with the help of a service desk agent. Password Reset was enhanced and updated in the Vancouver release.

Password Reset highlights for the Vancouver release

Experience mobile interface accessibility improvements for the Password Reset application on the Now Mobile app.

See Password Reset for more information.

Important: Password Reset is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

New in the Vancouver release

Improved accessibility for Password Reset on Now Mobile app
Experience mobile interface accessibility improvements for the Password Reset application on the Now Mobile app.

Activation information

Password Reset is a Now Platform feature that is active by default.

Accessibility information

The following updates were made to improve the accessibility of the mobile interface for the Password Reset application on the Now Mobile app:
  • Color contrast: Improved color contrast between foreground and background colors on buttons.
  • Special characters: Removed special characters that may not be readable by Assistive Technologies (AT) from labels.
  • Interactive targets: Increased the size of the tap target area for button elements.
  • Accessible name: Provided accessible names to button elements that previously were not discoverable using Assistive Technology.
  • Duplicate name: Changed duplicate interactive elements to unique UI labels.

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