- Admin Center release notes
The ServiceNow® Admin Center application provides a central hub for platform owners and admins to easily access platform capabilities, discover new applications, and get intelligent, actionable insights. Admin Center was enhanced and updated in the Vancouver release.
- Advanced Work Assignment release notes
The ServiceNow® Advanced Work Assignment application automatically assigns work items to your agents, based on their availability, capacity, and optionally, skills. Advanced Work Assignment (AWA) was enhanced and updated in the Vancouver release.
- Agent Chat release notes
The ServiceNow® Agent Chat application enables agents to interact directly with end users through chat. Agent Chat was enhanced and updated in the Vancouver release.
- Assessments and Surveys release notes
The ServiceNow® Assessments and Surveys application enables you to create, send, and collect responses for surveys. Assessments and Surveys was enhanced and updated in the Vancouver release.
- Automated Test Framework release notes
The ServiceNow® Automated Test Framework enables you to create and run automated tests to confirm that your instance works after making a change, for example, after an upgrade, during application development, or when deploying instance configurations with update sets. Review failed test results to identify the changes that caused the failure and the changes that you should review. Automated Test Framework was enhanced and updated in the Vancouver release.
- Configuration Management Database (CMDB) release notes
The ServiceNow® CMDB application stores data about the infrastructure of your organization. CMDB was enhanced and updated in the Vancouver release.
- Decision Builder release notes
The ServiceNow® Decision Builder application provides an intuitive interface that you can use to create and manage decision tables. By changing the rules and conditions in a decision table, you can more efficiently meet changing business requirements. Decision Builder was enhanced and updated in the Vancouver release.
- Document Services release notes
The ServiceNow® Document Services application provides a broad range of services related to document management, such as creation, maintenance, conversion, and integration with third parties such as Microsoft SharePoint. Document Services was enhanced and updated in the Vancouver release.
- Hermes Messaging Service release notes
The Hermes Messaging Service enables you to integrate your Apache Kafka environment with your ServiceNow® instance. The Hermes Messaging Service was enhanced and updated in the Vancouver release.
- Instance Data Replication release notes
The ServiceNow® Instance Data Replication (IDR) application simplifies the data replication process between instances. Instance Data Replication was enhanced and updated in the Vancouver release.
- Knowledge Management release notes
The ServiceNow® Knowledge Management application enables you to share Knowledge articles that provide users with information for self-help, troubleshooting, and task resolution. Knowledge Management was enhanced and updated in the Vancouver release.
- MID Server release notes
The ServiceNow® MID Server application enables communication and data transfers between a ServiceNow® instance and external applications, data sources, and services. MID Server was enhanced and updated in the Vancouver release.
- Notify release notes
The ServiceNow® Notify application provides support for SMS and voice channels on the Now Platform to communicate with customers. Notify was enhanced and updated in the Vancouver release.
- Password Reset release notes
The ServiceNow® Password Reset application helps your end users reset and change their passwords either using self-service or with the help of a service desk agent. Password Reset was enhanced and updated in the Vancouver release.
- Proactive Triggers release notes
The ServiceNow® Proactive Triggers application supports end users by providing helpful platform actions, using real-time data. Proactive Triggers was enhanced and updated in the Vancouver release.
- Service Catalog release notes
The ServiceNow® Service Catalog application provides a requester view of the available services and products offered by the departments within your organization. Service Catalog was enhanced and updated in the Vancouver release.
- Sidebar release notes
The ServiceNow® Sidebar application enables agents and subject matter experts to collaborate when addressing user issues. Sidebar was enhanced and updated in the Vancouver release.
- Skills Management release notes
The ServiceNow® Skills Management application enables you to assess the skills that your organization needs, identify any gaps, and implement effective hiring or training plans for your teams. Skills Management was enhanced and updated in the Vancouver release.
- Virtual Agent release notes
The ServiceNow® Virtual Agent application provides user assistance through a conversational messaging interface so that you can design and build automated conversations that help users to quickly obtain information and to perform common work tasks. Virtual Agent was enhanced and updated in the Vancouver release.