The ServiceNow® Notify application provides support for SMS and voice channels on the Now Platform to communicate with customers. Notify was enhanced and updated in the Vancouver release.

Notify highlights for the Vancouver release

  • Streamline the process to send SMS messages to stakeholders asynchronously in the background.
  • Communicate internally with team members and externally with customers and contractors.
  • Take advantage of related APIs and workflow activities.

See Notify for more information.

New in the Vancouver release

Bulk SMS
Process SMS messages in the background through the new API NotifySMS().sendBulkSMS(), which triggers the Bulk SMS flow asynchronously through the trigger_send_bulk_sms flow action.

Changed in this release

Notify SMS APIs
The NotifySMS().sendToUsers() and NotifySMS().sendToNumbers() APIs are now asynchronous and use trigger_send_bulk_sms to send SMS messages.

Deprecations

Twilio has announced the EOL (End of Life) for Twilio Notify, which affects bulk SMS functionality that enables you to send an SMS message to multiple recipients within a short time using one API call to Twilio. For more information, refer to Impact of Twilio's EOL announcement of their Notify product on ServiceNow's Notify-Twilio integration's Bulk SMS feature [KB1212919] article in the Now Support knowledge base.

Activation information

Notify is a Now Platform feature that is available with activation of the Notify (com.snc.notify) plugin. For details, see Notify.