The ServiceNow® Flow Designer application enables process owners to automate work without having to code and to build multi-step flows from reusable components. Flow Designer was enhanced and updated in the Vancouver release.

Flow Designer highlights for the Vancouver release

  • Create a flow by selecting components from a set of Generative AI recommendations.
  • Add and configure subflows from the diagramming view.
  • Use the new Dynamic Inputs data type to create arbitrary action inputs.
  • Use the improved Flow Designer landing page to work with flows.
  • Add and configure Do the following until flow logic in the diagramming view.

See Flow DesignerWorkflow Studio for more information.

New in the Vancouver release

Now Assist Recommendations
Select the next component in your flow from a list of AI-generated recommendations. The system generates recommendations based on the current position in the flow and the flow component names listed before.
Dynamic input support
Use the new Dynamic Inputs data type to create arbitrary action inputs. Use data gathering actions to define a dynamic input type and to generate input data.
Subflow support in diagramming view
Add and configure subflows from the diagramming view.
Do the following until support in diagramming view
Add and configure Do the following until flow logic in the diagramming view.
Flow generation
Create multi-step flow outlines with generative AI. Flow outlines require configuration to add input values and data references.
Stage support for subflows
Add and configure stages to subflows.

UI changes

Flow DesignerWorkflow Studio Landing page
Use the updated Flow Designer landing page to resume working on your flows, see recently run items, and see recent updates to flows.
Updated flow reporting levels
Set the flow reporting level to off, basic, full, or trace. You can set flow reporting for an individual flow, subflow, or action, or you can set the reporting level for all items.

Activation information

Flow Designer is a Now Platform feature that is active by default.

Related ServiceNow applications and features

App Engine Studio
ServiceNow® App Engine Studio (AES) is a development tool for creators of varying skill levels to build applications that meet the immediate needs of your organization.
Integration Hub
Automate integration tasks using ServiceNow components for Flow Designer, or develop custom integrations. A separate subscription is required.
Integration Hub available spokes
Activate spokes to enhance your Flow Designer experience with integration-specific content. Use pre-built flows and actions to automate your integrations or create your own integration automation.
MID Server
The Management, Instrumentation, and Discovery (MID) Server is a Java application that runs as a Windows service or UNIX daemon on a server in your local network. The ServiceNow® MID Server enables communication and the movement of data between a ServiceNow instance and external applications, data sources, and services.
Now Assist
Use AI recommendations to select the next component in your flow. The system generates recommendations based on the current position in the flow and the flow component names listed before.
Process Automation Designer
ServiceNow® Process Automation Designer enables process owners to author cross-enterprise workflows and create a single, unified process. You can also use Process Automation Designer to provide end users with a simplified, task-oriented view of your process.
Robotic Process Automation (RPA) Hub
Use the ServiceNow® Robotic Process Automation (RPA) Hub to enable end-to-end automation for your organization. With a combination of UI interactions, element-based automations, and APIs that interact between the various business applications, you can emulate user actions and eliminate mundane and repetitive human activities.