The ServiceNow® Process Mining application enables analysts and process owners to view their business processes, analyze them, and make decisions that improve processes. Process Mining is enhanced and updated in the Vancouver release.

Process Mining highlights for the Vancouver release

  • Automatic detection of process improvement opportunities
  • Summary and Insights page enhancements
  • Process Mining component for dashboard builder
  • Several powerful engine enhancements
  • Project sharing through roles
  • Import of findings associated with the process configuration into each project
  • Summary and Insights page displaying findings details
  • SPM Process Mining Content Pack made available

See Process Mining for more information.

Changed in this release

Application name change
The Process Mining application was previously named Process Optimization.

New in the Vancouver release

Automatically detect process improvement opportunities
Start improving your process early by analyzing automated findings that detect rework, additional steps, and bouncing records across the entire project.
Summary and Insights page enhancements
Easily navigate through and filter the Summary and Insights page to view improvement opportunities related to types, impacted KPIs, and so on.
Process Mining component for dashboard builder
See the performance of the process and identify rework in the process by adding an interactive process model into your dashboard via a drag-and-drop interface.
Mining engine enhancements
The mining engine has been enhanced with specific capabilities to support new, in-depth use cases.
  • Select activity definition values that enable you to view only specific activities in the graph.
  • If no audit is available, define an activity definition on the glide_date_time table/record field to support use cases like SLA breach analysis.
  • When defining a multi-dimensional model, add an Attached node for a child record on the primary record to more easily see in the graph where the child record is attached to the parent.
Projects can be shared with roles
Share Process Mining projects with roles rather than only with users and groups.
Findings associated with the process configuration can be imported into each project
Import active process findings as templates into the associated project. If you do not import the process findings from a process, the findings are not used during project mining.
Summary and Insights page displays findings details
View details about findings on the Summary and Insights page and create a finding from this page.
SPM Process Mining Content Pack made available
The Strategic Portfolio Management Process Mining Content Pack provides a preconfigured Process Mining model that helps analysts and process owners understand the effectiveness of their demand processes and provides opportunities for performance improvement.

Activation information

Process Mining is available with activation of the sn_process_optimization plugin.