The ServiceNow® Mobile Platform enables you to access your ServiceNow instance from anywhere. The ServiceNow Mobile Platform was enhanced and updated in the Vancouver release.

Mobile highlights for the Vancouver release

  • Enable a dark theme or mode in Next Experience. This option is commonly used to reduce eye strain and improve readability.
  • Increase the efficiency of agents with a significant calendar screen upgrade.
  • Enable guided workflows on mobile devices with Mobile App Bridge for playbooks support.
  • Increase the number of languages available on mobile devices with right-to-left language support.

See Mobile Platform for more information.

New in the Vancouver release

Mobile App Bridge Playbook support
Enable guided workflows in mobile screens with Cabrillo JS support in UXF for embedded web pages.
Cabrillo support for uploading multiple files
Select and upload multiple files using Cabrillo JS in embedded web pages, saving time and effort.
Note: To implement this feature, the addFiles() Cabrillo method must be manually added.
Selecting languages in ServiceNow mobile apps
Select a preferred language for your Now Mobile app and Mobile Agent. The selected language can differ from the language that is configured for the mobile device.
Note: This capability is available from ServiceNow mobile app version 16.0.
Calendar screen upgrade
Use the upgraded mobile calendar screen, which includes the following new features:
  • Improved data-load performance due to seamless pagination support.
  • Enhanced UX design supporting enhancements such as defining the first day of the week, expanding the filter search, and saving favorite filters.
  • Updated events list, enabling you to scroll and explore your events more intuitively. View events up to three years earlier or later than the current date.
  • Ability to see the agenda instantly for each day as you scroll through the calendar screen.
  • Offline support, where you can create, edit, or delete events. These changes are incorporated when you go back online.
  • Improved visual enhancements such as a numerical indicator for the number of events within a day, and indicators for all-day and multi-day events.
  • Full landscape support for mobile, iPad, and tablet devices.
  • Alignment in the area of accessibility for text readout, text resizing, and focus order within the calendar screen.
  • Addition of a quick action button to add new events to the calendar instantly.

UI changes

Next Experience dark theme variant support
Switch between light and dark theme variants in ServiceNow® applications.
Support of right-to-left languages
The display of right-to-left languages is supported in ServiceNow mobile apps. Currently, Hebrew is the only supported right-to-left language. Texts as well as visual components are right-to-left aligned to mirror the more common left-to-right alignment.

Changed in this release

Mobile App Builder
The ServiceNow® Mobile App Builder has added the following enhancements:
  • Support for all ServiceNow Mobile Platform Vancouver features.
  • Automated in-app notification to inform you when a new version of Mobile App Builder is available to install on your instance.
  • Duplicate a record and its children so it can be used as a starter template for a new component.
Define banner display time
Configure the length of time that a notification banner is displayed at the top of your mobile screen.
Configure mobile apps to use specific identity providers
Configure a login experience that is specific to a mobile app and different from the web login experience.

Activation information

ServiceNow Mobile Platform is a Now Platform feature that is active by default.

Accessibility information

Accessibility improvements for the ServiceNow Mobile Platform include the following updates:
  • Define the length of time that a banner notification is displayed at the top of your screen. This option provides you with sufficient time to read a message before it disappears, and for the screen reader to read out the entire message.
  • Alternative text can be added to buttons defined as icon type. This change enables screen reader support for button icon alternative texts.
  • Redefined screen reading order for mobile cards.
  • Indoor Mapping pattern support. End users can enable the map accessibility toggle. When this toggle is enabled, the map uses patterns instead of colors to identify locations.
  • Within the calendar screen, improved performance for text readout, text resizing, and focus order.