The ServiceNow® Vendor Management Workspace application enables you to monitor the performance of your company's vendors and manage all vendor-related information from one location. Vendor Management Workspace was enhanced and updated in the Vancouver release.

Vendor Management Workspace highlights for the Vancouver release

Integrate Vendor Management Workspace with Process Mining to analyze business processes and optimize them quickly.

See for more information.

Important: Vendor Management Workspace is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

New in the Vancouver release

Integrating Vendor Management Workspace with Process Mining
As a vendor manager, you can get insights into the processes of your vendors and find potential areas that you could optimize.
Mining data using Process Mining in Vendor Management Workspace
Enable the integration of Process Mining with Vendor Management Workspace by using a system property.

Activation information

Install Vendor Management Workspace (sn_itsm_vendor) by requesting it from the ServiceNow Store. For details, see Activate Vendor Management Workspace. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Related ServiceNow applications and features

Digital Portfolio Management
Manage and maintain all your services, applications, and products from a single location by using the ServiceNow® Digital Portfolio Management (DPM) application.
Performance Analytics
Use ServiceNow® Performance Analytics to create reports on Key Performance Indicators (KPIs) to monitor and analyze metrics.
Risk Management
Use ServiceNow® Risk Management to assess risks that may negatively impact the performance of your vendors.