Service Portfolio Management release notes
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- UpdatedAug 3, 2023
- 3 minutes to read
- Vancouver
- Release Notes and Upgrades
The Vancouver release is no longer supported. As such, the product documentation and release notes are provided for informational purposes only, and will not be updated.
The ServiceNow® Service Portfolio Management application enables you to plan, design, build, and implement your service portfolios. Service Portfolio Management was enhanced and updated in the Vancouver release.
Service Portfolio Management highlights for the Vancouver release
- Redesigned and improved the service availability functionality.
- Added the ability to link catalog item record producers to service offerings.
- Added support for both Service Portfolio Management life-cycle fields and ServiceNow® Common Service Data Model (CSDM) life-cycle fields in Service Portfolio Management.
- Updated the activation requirements so Service Portfolio Management Foundation is installed by default on the Now Platform user interface.
See Service Portfolio Management for more information.
Important information for upgrading Service Portfolio Management to Vancouver
Viewing availability results was introduced in the Tokyo release but also applies to subsequent releases. On upgrade, for customers identified as having a heavy data load, the system initiates a long-running background job, which could take a long duration. For more information, see KB1123644.
New in the Vancouver release
- View availability results
- Use the redesigned service availability calculator for improved availability performance, calculations, and maintenance. To access the new calculator, you must enable the com.snc.availability.v2 system property. New customers automatically get the updated redesigned version, but existing customers must set the property to true to opt in.
- Create catalog items for service offering subscribers
- Link catalog item record producers to service offerings. The service offering items orderable by subscribers related list shows general information for the related catalog items. The added attribute,
Class, indicates if the catalog item is a record producer. When you select Edit in the Items orderable by subscribers related list, a list of record producers is provided along
with the catalog items.Note: To identify if a catalog item is a Class type record producer, enter sc_cat_item_producer.list in the Filter navigation field.
- Applying the CSDM guidelines to Service Portfolio Management
- Use the CSDM life-cycle fields in Service Portfolio Management to manage the end-to-end life cycle of services and service offerings. The shared field names provide you with consistency and alignment as you use other ServiceNow applications.
- Service Portfolio Management activation administration
- Install the Service Portfolio Management Foundation plugin by default on the Now Platform user interface. Prior to the Vancouver release, the Service Portfolio Management Foundation plugin [com.snc.service_portfolio] required a standard ServiceNow® IT Service Management license.
Activation information
Service Portfolio Management is a Now Platform feature that is active by default.