The ServiceNow® Change Management application provides a tool for managing the life cycle of all changes in your organization, enabling rapid changes without compromising stability and governance. Change Management was enhanced and updated in the Vancouver release.

Change Management highlights for the Vancouver release

Provides an extension of the existing data retention capabilities by using the conflict table.

See Change Management for more information.

Changed in this release

Activate Change Management - Data Archiving

Archive the change requests, change tasks, and conflict data in your instance per your data retention policy through the updated archive rule, which enables you to include the conflict table with change requests and change tasks.

Activation information

Change Management is a Now Platform feature that is active by default.