Benchmarks release notes
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- UpdatedAug 3, 2023
- 2 minutes to read
- Vancouver
- Release Notes and Upgrades
The Vancouver release is no longer supported. As such, the product documentation and release notes are provided for informational purposes only, and will not be updated.
The ServiceNow® Benchmarks application gives you instant visibility into your key performance indicators (KPIs) and trends. Benchmarks was enhanced and updated in the Vancouver release.
Benchmarks highlights for the Vancouver release
- Get visibility into the Benchmarks scores for top-performing customers for any KPI in a cohort.
- Analyze your success metrics using Success Dashboard KPIs as you leverage benchmark capabilities.
- Take advantage of the new Benchmarks dashboard to enhance your experience.
See Benchmarks for more information.
Important: Benchmarks is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.
New in the Vancouver release
- Analyzing top performers in the customer cohort
- Compare the customer's benchmark score to analyze your performance against the top-ten percentile in a cohort.
- Analyzing additional Success Dashboard KPIs
- As a member of the leadership team or a process owner, access additional Success Dashboard KPIs to gain the insights into the metrics as you leverage benchmark capabilities.
UI changes
The Benchmarks Overview page has a new look and feel. For more information, see New Benchmarks dashboard.
Activation information
Benchmarks is available when you opt in to the Benchmarks data collection. For details, see Enable Benchmarks.