Event Management release notes
-
- UpdatedAug 3, 2023
- 2 minutes to read
- Vancouver
- Release Notes and Upgrades
The Vancouver release is no longer supported. As such, the product documentation and release notes are provided for informational purposes only, and will not be updated.
The ServiceNow® Event Management application helps you to identify health issues across the data center on a single management console. Event Management provides alert aggregation for discovered services, application services, and automated alert groups. Event Management was enhanced and updated in the Vancouver release.
Event Management highlights for the Vancouver release
- Improve the user experience and correlation logic for tag-based alert clustering.
- Display relevant Knowledge articles to operators using Agent assist.
- Increase agility and time to value with configurable domain separation for alerts.
- Enrich alerts information using alert tags mapping from non-CMDB tables.
See Event Managementfor more information.
Important:
Event Management
is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.
New in the Vancouver release
- Container alert for tag-based groups
- Enhance alert group creation using tag-based alert clustering. The primary alert of a tag-based group is a container of child alerts that meet the Tag-Based Clustering definition.
- Event Management Connectors domain personalization
- Enhance domain separation to be able to create events in different domains with configurable domain separation logic for events.
- Agent assist
- Enhance the user experience by adding the Agent Assist panel to alerts in the Service Operations workspace.
- Create event field mappings
- Provide more comprehensive information in an alert by mapping values from the reference table to the alert fields or tags.
Deprecations
The Operator Workspace is deprecated. Use Service Operations Workspace instead.
Activation information
Event Management is available with activation of the Event Management plugin (com.glideapp.itom.snac). For details, see Request Event Management.