The ServiceNow® Goal Framework application enables your business to create goals, set targets for them, and evaluate the progress of the goals and targets to accomplish your organizational plans and drive business outcomes. Goal Framework was enhanced and updated in the Vancouver release.

Goal Framework highlights for the Vancouver release

  • Set qualitative targets for your goals by defining a unit of measure.
  • Set the status of your goals and targets to None according to your requirement.
  • Use the Business Stakeholder [business_stakeholder] role to view the goals and related records on the platform lists and forms by default.

See Goal Framework for more information.

Important: Goal Framework is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

Important information for upgrading Goal Framework to Vancouver

Starting with v4.2.0, the existing targets with the Type field set to Milestone are considered as qualitative targets. After upgrading Goal Framework, for such existing targets, the unit of measure is set to Yes/No, the Base value is set to No, and the Target value is set to Yes automatically. Also, the Actual value is set to Yes if the progress value is 100%, otherwise the value is set to No.

New in the Vancouver release

Qualitative targets
Set qualitative targets for your goals by defining a unit of measure. Qualitative targets are interpretation-based, descriptive, and typically of a Yes or No type. The available unit of measure for qualitative targets is Yes/No. You can also define a custom unit of measure for qualitative targets according to your need and set qualitative targets for your goals.
Add remarks for a target actual update
Add a remark in the Remark field to capture the highlights for business justification when updating the actual value of a target or target breakdown.
Set status for a goal
Take advantage of the new None option that has been added to the Status field on the Goal form.
Set status for a target
Take advantage of the new None option that has been added to the Status field on the Target form.

Changed in this release

sn_gf.weighted_average_enabled
The default value for the sn_gf.weighted_average_enabled property has been changed to Yes. With this change, by default, the application calculates the progress of goals from their sub-goals and targets, considering the value that is populated in the Impact on goal or Impact on parent goal field.
Goal form
The Targets related list has been split into two related lists, Quantitative Targets and Qualitative Targets, to differentiate between the target types. The unit of measure defines the nature of a target as quantitative or qualitative.
Goals access with Business Stakeholder role
The sn_gf.goal_user_read role is added to the business stakeholder [business_stakeholder] role. With this change, the business stakeholder can view the goals and related records on the platform lists and forms by default.

Activation information

Install Goal Framework by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Related ServiceNow applications and features

Goal management in Strategic Planning

Use the Goal Framework application in the ServiceNow® Strategic Planning application to create goals, set targets for them, and evaluate the progress of the goals and targets to accomplish your organizational plans and drive business outcomes.

Goal Framework for SPM

Use the ServiceNow® Goal Framework for Strategic Portfolio Management (SPM) application to automate the actual value of your targets for the goals that are defined using Goal Framework. The Goal Framework for SPM application is an extension to the Goal Framework application.

Project Portfolio Management

ServiceNow® Project Portfolio Management provides a simplified, team-oriented approach to managing project portfolios and IT development by combining several individual applications. In combination with the Goal Framework application, you can create a goal relationship with the Project and Demand work items and the Program strategic item.

Agile Development 2.0

ServiceNow® Agile Development 2.0 provides an Agile software development environment for product-based or project-based efforts using the Scrum framework. In combination with the Goal Framework application, you can create a goal relationship with the Scrum Feature and Scrum Epic work items.

Scaled Agile Framework (SAFe)

The ServiceNow® Scaled Agile Framework application enables you to apply lean and agile principles to your large enterprise so that you can develop and deliver software products with fewer defects in the shortest viable lead time. In combination with the Goal Framework application, you can create a goal relationship with the SAFe Epic and SAFe Feature work items.