The ServiceNow® Goal Framework for Strategic Portfolio Management (SPM) application enables you to automate the actual value of your targets for the goals that are defined using the ServiceNow® Goal Framework application. Goal Framework for SPM was enhanced and updated in the Vancouver release.

Goal Framework for SPM highlights for the Vancouver release

  • Set quarterly or yearly target breakdowns for your long-term targets to track and update the actuals in quarterly intervals.
  • Add remarks to capture the highlights for the actual value update of a target.
  • Manage targets cumulatively over quarterly or yearly intervals.
  • Set the desired number of decimals to be visible on the target breakdown values.

See Goal Framework for SPM for more information.

Important: Goal Framework for SPM is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

New in the Vancouver release

Set quarterly targets for a long-term target
Set quarterly targets for your long-term targets by setting the breakdown interval to Yearly or Quarterly. Breaking down a target into smaller periods (for example, Quarterly) helps you set a target value for each quarter and focus on the specific quarterly target. It also helps in comparing the target actuals between the same quarter or different quarterly targets.
Add remarks for a target actual update
Add a remark in the Remark field to capture the highlights for business justification when updating the actual value of a target or target breakdown.
Manage targets cumulatively
Manage targets cumulatively over quarterly or yearly intervals to easily track and update the actuals for both short-term and long-term targets by setting the Cumulative field to true on the Target form.
Decimals on target breakdowns
Define the sn_gfa.target_breakdown_decimals system property to set the desired number of decimals to be visible on the target breakdown values.

Activation information

Install Goal Framework for SPM by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Related ServiceNow applications and features

Strategic Planning
Use the Goal Framework for SPM application in the ServiceNow® Strategic Planning application to automate the progress of your targets.
Important: You can install Goal Framework for SPM only when you own the ServiceNow® Strategic Portfolio Management (SPM, formerly the ITBM) Pro license. When you own the SPM Pro license and install Strategic Planning, the Goal Framework for SPM application is installed automatically.
Goal Framework

The ServiceNow® Goal Framework application helps you create goals, set targets for them, and evaluate the progress of the goals and targets to accomplish your organizational plans and drive business outcomes.

The Goal Framework for SPM application is an extension to the Goal Framework application. When you install Goal Framework for SPM, you get all the features of Goal Framework along with the target automation feature.