Hardware Asset Management 8.0.0 release notes
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- UpdatedAug 3, 2023
- 4 minutes to read
- Vancouver
- Release Notes and Upgrades
The Vancouver release is no longer supported. As such, the product documentation and release notes are provided for informational purposes only, and will not be updated.
The ServiceNow® Hardware Asset Management application provides advanced workflow, automation, and mobile capabilities to track and manage your technology asset environment. Hardware Asset Management was enhanced and updated in the Vancouver release.
Hardware Asset Management highlights for the Vancouver release
- Track the progress of your Hardware Asset Management goals through the Success Portal.
- Fulfill your asset refresh requests quickly and with little effort by using the Zero Touch Refresh flow.
- Get the location coverage and the preferred distribution channels for a smooth inventory flow by using the advanced stockroom functionalities of the Hardware Asset Management application. Also, you can get a comprehensive overview of your stockrooms with the intuitive stockroom record form view.
- Get the details and the status of all the shipments directly from your carriers from the Asset operations view in the Hardware Asset Workspace.
- Improve the location tracking of your assets by using the location hierarchy and indoor mapping capabilities.
See Hardware Asset Management for more information.
Important: Hardware Asset Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.
New in the Vancouver release
- Track the success of your Hardware Asset Management application by using the Success Portal
- Create success goals and activities to assess the performance of the Hardware Asset Management application in your environment. You can use the Success Portal dashboard to view your open and completed goals and activities, as well as your projected and actual savings.
- See the extended attributes for the HAM Content Service
- Get the details about your model specifications, dimensions, Environmental, Social, and Governance (ESG) certifications, and manufacturer warranty through the Hardware Asset Management Content Service.
- Manage the life cycle of your hardware assets and consumables efficiently
- Manage the full life cycle of your hardware and consumable models efficiently by applying calculated life-cycle templates. You can set up these life-cycle templates on any hardware or consumable model record.
- Manage the asset refresh requests of your employees with minimal intervention
- Fulfill the asset refresh requests of your employees through an external vendor by using the Zero Touch Refresh flow. With the Zero Touch Refresh flow, you can eliminate having to maintain a local inventory of new assets.
Also, your employees can request a refresh of their hardware assets through Zero Touch Refresh requests.Note: The Zero Touch Refresh flow requires support from an external vendor and is pre-configured to integrate with Insight.
- Add the location coverage to stockrooms
- Optimize the sourcing requests and asset tasks that consume and reclaim assets by assigning stockrooms to supported locations.
- Connect the stockrooms geographically to create distribution channels for improved asset logistics
- Improve the distribution of assets by linking the stockrooms geographically and ranking the stockrooms that you prefer for sourcing assets to your stockroom.
- Get insights into shipments initiated from various flows in the Asset operations view
- Track all your incoming and outgoing shipments from a central location in the Hardware Asset Workspace. You can view the shipment details that include the shipment source, shipment tracking number, associated transfer orders and purchase orders, and assets in transit.
- Integrate with third-party shipping carrier applications to track your shipments in real time
- Get the status of your shipments directly from your carriers and manage any discrepancies effectively by using the integration framework. This framework enables you to connect with your third-party carrier applications.
- Use the improved stockroom record form view for effective inventory management
- Manage your inventory by using the comprehensive form view of the stockroom records. These records include the assets, open stockroom tasks, and stock rules. By using the stockroom record form view, you can monitor all the scheduled tasks of your stockrooms with a task timeline. You can also view the location map of your stockrooms.
- Use the location hierarchy for quick asset tracking
- Get granular location details of your assets by using the location hierarchy that is automatically populated based on the asset location. Depending on the location of the asset, the location hierarchy shows up to three levels that includes the campus, building, and floor.
- Know the precise asset location by using indoor mapping
- Know the precise location of your assets by using the indoor asset map in the Asset estate view of the Hardware Asset Workspace. You can view the floor plans and interactive maps that provide you with the tracking details of your asset location. You can also visualize how the space is used in real time.
UI changes
- Location hierarchy and Location map
- The Asset form shows the Location hierarchy section and Location map for the hardware, consumables, bundle, and pallet assets.
Activation information
Install Hardware Asset Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
Accessibility information
- Dark theme
- Enable a dark theme or mode for the Hardware Asset Management functionalities on ServiceNow Agent and ServiceNow Mobile applications. This option is commonly used to alleviate eye strain and improve readability.