The ServiceNow® Enterprise Asset Management application manages the entire life cycle of your enterprise's connected and non-connected assets. This end-to-end solution enables you to maintain and maximize the life of your assets and at the same time, minimize any costly downtimes. Enterprise Asset Management was enhanced and updated in the Vancouver release.

Enterprise Asset Management highlights for the Vancouver release

  • Use location hierarchies and indoor mapping capabilities to track your enterprise assets. In addition, you can specify the locations of your aging enterprise assets and the deployment locations of your requested enterprise assets so that you can track and manage the replacement and deployment of those assets.
  • Track and manage your enterprise asset inventory by using advanced inventory management capabilities. These capabilities include pallet asset management, centralized shipment tracking, stockroom linking, and the enhanced stockroom record view.
  • Reduce the risk of errors and data loss by performing a bulk import of your enterprise models and assets to your ServiceNow instance.
  • Simplify asset onboarding by using a playbook to capture your critical asset information. Use the task-based playbook experience to provide the context and to guide you through each step of the asset onboarding.
  • Expand your asset management portfolio to include your linear assets. You can use a map to track your linear assets, find the related linear assets along the linear asset route, and create the maintenance plans that are based on the linear asset segments.

See Enterprise Asset Management for more information.

Important: Enterprise Asset Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

New in the Vancouver release

Increase the visibility of the models by using enhanced classification codes
Classify your enterprise models by using industry-specific classification codes. You can create classification codes and assign them to the enterprise models and model categories. These classification codes follow a hierarchy with a parent-child relationship. Use the parent-child relationship to filter the models and assets that are based on a classification code and its hierarchy.
Increase the granularity in the asset risk scores
Define the risk scores on the assets that differ from the values that are specified on a model. You can view the heat maps that are rendered specifically for the assets and models on the Enterprise Asset Workspace. You can also update the risk score for all the assets that are associated with a model.
Use the Asset onboarding playbook to effectively set up your assets
Use the asset onboarding playbook to walk you through the process of accurately setting up your assets. You can capture the key asset information such as the warranty dates, maintenance contracts, and service contracts. The asset onboarding process is triggered automatically or manually. Each asset has its own onboarding process and is tracked by an onboarding task. As you complete each activity in the playbook, you’re taken to the next activity. After you complete all the activities, the asset is successfully onboarded.
Create and manage your linear assets
Diversify your asset management portfolio by creating and managing your linear assets. Linear assets are assets that span significant distances across a list of geographical locations such as roads, railways, and pipelines. By using integrated map tools, you can create and visualize linear assets, segments, and the discrete assets that are associated with them. Also, you can identify various relationships, such as the intersections, overlaps, and continuations among your linear assets. Additionally, you can generate the work orders and maintenance plans that are specific to the segments of your linear asset.
Import multiple enterprise models and assets in the Enterprise Asset Workspace
Import your entire inventory of enterprise models and assets by using a template. You can do a bulk import of multiple types of models and assets. For example, you can do a bulk import of consumables, simple, pre-assembled, and user-assembled models and assets. You can choose from one of the base system modes to initiate an import. Additionally, you can view the details of the import results and errors.
Simplify the creation of multi-component models to increase their robustness
Add multiple model components to an enterprise model by specifying their quantity. You can create multiple serialized components and consumable components for an enterprise model. You can also enhance the trackability of your consumables by using component numbers.
Troubleshoot issues with Enterprise Asset Management knowledge articles
Create and share knowledge articles about the Enterprise Asset Management application. For example, knowledge articles about troubleshooting can assist you with resolving a problem. Knowledge articles enable you to share your experience with others. You can also add a knowledge article to a model to get more information about it.
Move enterprise assets by using move orders
Use move orders to move in-use or consumed enterprise assets from one location to another. Move orders enable you to accurately locate and track your enterprise assets each time that you move an asset.
Manage enterprise asset contracts
Manage your enterprise asset contracts by using the Contract and lease management view in the Enterprise Asset Workspace. In this view, you can create contracts, submit contracts for approval, approve contracts, renew contracts, and take action on expiring contracts. Supported contract types include lease, insurance, maintenance, warranty, purchase agreement, non-disclosure, terms & conditions, and service contracts.
Populate the location hierarchies of your enterprise assets
Track your enterprise assets by automatically populating the location hierarchy of each asset that is located in a specific building, floor, or place. Depending on the location of the enterprise asset, you can view a location hierarchy of up to three levels, including the campus, building or structure, and floor, from the corresponding asset record.
Audit your enterprise asset inventory by location hierarchies
Cover a wider range of locations in your location-based inventory audits by auditing your inventory by location hierarchy. When you audit your inventory by location hierarchy, you can track and analyze all the enterprise assets that reside in the parent and subsequent child locations within that hierarchy.
Recall enterprise assets that are based on location hierarchies
Submit recall orders for specific location hierarchies so that you can use each order to manage recalled enterprise assets across multiple locations. By submitting a recall order for a specific location hierarchy, you can track and take action on any of the recalled enterprise assets that reside in the parent and subsequent child locations within that hierarchy.
Track enterprise assets by using indoor mapping
Use indoor mapping capabilities to locate and track the enterprise assets, consumable assets, and pallets within your campuses, buildings, floors, and places. The indoor mapping interface enables you to view interactive maps and floor plans that provide accurate asset location tracking data and real-time space utilization visualizations. You can access the indoor mapping data and visualizations for all assets that are located within a specific floor or place by using the Asset Indoor Map in the Enterprise asset estate view of the Enterprise Asset Workspace. If an asset is located in a specific place, you can also access the indoor mapping data and visualizations for only that asset through the corresponding asset record, stockroom record, or work order task.
Specify the deployment locations of the requested enterprise assets
Specify the location in which you want to deploy a requested enterprise asset so that you can track and manage the deployment of that asset. The sourcing process for each enterprise asset request also uses the specified deployment location to determine the most optimal stockroom destination for the requested asset.
Specify the enterprise asset location during an enterprise asset refresh
If you’re using a single enterprise asset refresh order to replace multiple aging enterprise assets, specify the location in which each asset resides. By specifying the location of each asset, you can source replacement assets and create separate transfer order lines that are based on the location.
Manage your pallet assets
Track and manage the pallets that can transport and store the assets that are deployed across your organization. If a pallet doesn’t contain any assets, you can track and manage it as an individual asset. If a pallet does contain assets, you can add those assets as child assets of the pallet so that you can track and manage them as a group.
Track the enterprise assets within your stockrooms by aisles and spaces
Specify the aisle and space that an enterprise asset resides in so that you can precisely track the location of that asset within a stockroom.
Track your enterprise asset shipments by using the Shipments list
Track all the enterprise asset shipments from a central location by using the Shipments list under the Asset operations view of the Enterprise Asset Workspace. Select a record from the list to view more details about the corresponding shipment, including the shipment source, shipment tracking number, associated purchase and transfer orders, and associated enterprise assets.
Enhance the location coverage of your enterprise asset stockrooms
Associate your enterprise asset stockrooms with multiple geographic locations so that you can use each stockroom to source, deploy, and retire enterprise assets across the various locations.
Link stockrooms for enterprise asset sourcing
Link your enterprise asset stockrooms by geographic location so that you can efficiently source and transfer enterprise assets between stockrooms. You can also rank the linked stockrooms within each stockroom record to specify the order of stockrooms that you can source and transfer enterprise assets between.
Integrate with third-party shipping carrier applications
Integrate the Enterprise Asset Management application with third-party shipping carrier applications so that you can track the status of your enterprise asset shipments.
Get a comprehensive view of your stockrooms using the enhanced stockroom record form view
Get a more comprehensive look into each of your stockrooms by using the Physical Asset Workspace form view on your stockroom records. With this form view, you can track and manage all the elements of a stockroom, including its assets, open stockroom tasks, stock rules, and inventory audits, from a central location. This form view also updates each stockroom record with an interactive stockroom location map and a weekly timeline of associated shipments and tasks, which can help you track your stockrooms.
Classify service models within the Configuration Management Database (CMDB)
Starting with version 2.3.0 of the Expanded Model and Asset Classes application, use new child classes of the base Service model class to classify various service models within the CMDB.
Classify medical insurance models within the Configuration Management Database (CMDB
Starting with the version 2.3.0 of the Expanded Model and Asset Classes application, use the Medical insurance model table to classify medical insurance models including health insurance plans and government insurance programs such as Medicare or Medicaid.
Classify contract models within the Configuration Management Database (CMDB)
Starting with the version 2.3.0 of the Expanded Model and Asset Classes application, use the permit model table, an extension of the contract model table, to model licenses and permits that have been issued and entitles the recipients to perform certain activities or make use of specific resources.

Activation information

Install Enterprise Asset Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

For using linear assets, you must subscribe to Google Maps, get an API key from Google, and set up the API key in the google.maps.key system property.

Accessibility information

Dark theme
Enable a dark theme or mode in the Enterprise Asset Management application. This option is commonly used to alleviate eye strain and improve readability.