The ServiceNow® Skills Intelligence application enables companies to support the growth of their employees by connecting the company’s career architecture and employee's skills. Skills Intelligence is a new application in the Vancouver release.

Skills Intelligence highlights for the Vancouver release

  • Build a customized career architecture by loading existing role data and employee data from the company in a predefined format.
  • View, add, and edit skills and related information in a central place to enable insights into skills, career planning, and employee growth.
  • Determine required and optional skills needed to perform a role. Recommend skills based on user's profile. Map related Role Levels within a Role Group and across Role Groups.
  • Provide suggestions to select roles and skills proficiencies and recommend learning courses to enable employee growth in their flow of work using Proactive Prompts.
  • Identify growth areas and help advance employee careers using Talent Development Core.

See for more information, Skills Intelligence.

Important: Skills Intelligence is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

Skills Intelligence features

Skills core
Match the employee skills information with job architecture to drive business outcomes.
Translate your skill taxonomy seamlessly into the ServiceNow® Skills Intelligence engine for a unified representation of skills data.
Skills profile
Access a comprehensive skills profile for employees to view, add, update, and delete skills. See that various skills suggested under recommended, required, validated, and additional skills sections.
Search for and select recommended skills from the skills catalog with skills recommender.
Integrate skills sources, such as LinkedIn or resume, to auto-populate skills.
Pre-seed the essential skills that employees must have for a role on the employee's skills profile.
Learning recommendations
Deliver learning recommendations to employees based on their skills profile.
Proactive prompts
Support proactive engagement in the flow of work, prompting employees to update skills-related information to drive skills adoption.

Activation information

Install Skills Intelligence by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Additional requirements

Proactive Prompts(2.0.0) is required for a multi-channel prompts experience.

Related ServiceNow applications and features

Proactive Prompts
Prompts to select roles and skills proficiencies, and recommend learning courses to enable employee growth in their flow of work.
Career Conversations
Enable managers to advance their employee's career by identifying growth areas and development opportunities.
Employee profile
A unified employee profile provides employee information and offers extensibility for business units.