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Vancouver Release Notes

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Release notes for upgrading from Utah

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Table of contents
  • Vancouver release notes
    • Using the release notes
    • Build your own release notes
    • Learn about the Vancouver release
      • Vancouver General Availability release highlights
      • Release notes for upgrading from Utah
        • Combined product release notes for upgrades from Utah to Vancouver
        • Features and changes by product
          • API release notes
          • Application Portfolio Management
          • Customer Service Management release notes
            • Customer Service Management (CSM) release notes
            • Now Assist for CSM release notes
            • Workforce Optimization for Customer Service release notes
          • Employee Service Management release notes
            • Employee Center release notes
            • HR Service Delivery release notes
              • Agent Workspace for HR Case Management release notes
              • Case and Knowledge Management release notes
              • Document Templates release notes
              • Career Assessment release notes
              • Employee Relations release notes
              • HR Service Delivery Integration with Magnit release notes
              • Journey designer release notes
              • Learning release notes
              • Manager Hub release notes
            • Talent Development Core release notes
            • Career Conversations release notes
            • Skills Intelligence release notes
          • Environmental, Social, and Governance Management release notes
          • Field Service Management release notes
          • Financial Services Operations release notes
            • Equifax spoke release notes
            • Financial Services Operations Core release notes
            • Financial Services Card Operations release notes
            • Commercial Lines Claims release notes
            • Personal Lines Claims release notes
            • Financial Services Operations Integration with Guidewire release notes
          • Governance, Risk, and Compliance release notes
            • Advanced Risk release notes
            • Audit Management release notes
            • Business Continuity Management release notes
            • Compliance Case Management release notes
            • Common GRC feature release notes
            • Continuous Authorization and Monitoring (CAM) release notes
            • Policy and Compliance Management release notes
            • Privacy Management release notes
            • Third-party Risk Management release notes
          • Healthcare and Life Sciences release notes
            • Healthcare and Life Sciences Service Management Core release notes
            • Clinical Device Management release notes
          • Hyperautomation and Low-code release notes
            • App Engine Studio release notes
            • Next Experience Developer Tools release notes
            • ERP Canvas release notes
            • ERP Customization Mining release notes
            • Flow Designer release notes
            • Integration Hub release notes
            • Next Experience Components release notes
            • Process Automation Designer release notes
            • Table Builder release notes
            • Table Builder for App Engine release notes
            • UI Builder release notes
            • Robotic Process Automation (RPA) Hub release notes
          • Intelligent Experiences release notes
            • Document Intelligence release notes
            • Generative AI Controller release notes
            • Natural Language Understanding release notes
            • Now Assist release notes
            • Predictive Intelligence
            • Process Mining release notes
            • Task Intelligence Admin Console
            • User Experience Analytics release notes
          • IT Asset Management release notes
            • Software Asset Management release notes
            • Hardware Asset Management 8.0.0 release notes
            • Cloud Cost Management release notes
            • Enterprise Asset Management release notes
          • IT Operations Management release notes
            • ITOM Optimization release notes
            • ITOM Cloud Accelerate release notes
            • ITOM Visibility release notes
            • ITOM Health release notes
              • Event Management release notes
              • Agent Client Collector release notes
              • Health Log Analytics release notes
          • IT Service Management release notes
            • Benchmarks release notes
            • Change Management release notes
            • DevOps Change Velocity release notes
            • DevOps Config release notes
            • Digital Portfolio Management release notes
            • Service Builder release notes
            • Service Portfolio Management release notes
            • Vendor Management Workspace release notes
            • Workforce Optimization for ITSM release notes
            • Incident Management release notes
            • ITSM Virtual Agent release notes
            • Service Operations Workspace for ITSM release notes
            • Task Intelligence for ITSM release notes
            • On-Call Scheduling release notes
            • Walk-up Experience release notes
          • Mobile release notes
          • Now Platform administration release notes
            • AI Search release notes
            • Application Manager release notes
            • Clone Admin Console release notes
            • Core Now Platform release notes
            • Notifications release notes
            • Subscription Management release notes
            • Upgrade Center release notes
          • Now Platform capabilities release notes
            • Admin Center release notes
            • Advanced Work Assignment release notes
            • Agent Chat release notes
            • Assessments and Surveys release notes
            • Automated Test Framework release notes
            • Configuration Management Database (CMDB) release notes
            • Decision Builder release notes
            • Document Services release notes
            • Hermes Messaging Service release notes
            • Instance Data Replication release notes
            • Knowledge Management release notes
            • MID Server release notes
            • Notify release notes
            • Password Reset release notes
            • Proactive Triggers release notes
            • Service Catalog release notes
            • Sidebar release notes
            • Skills Management release notes
            • Virtual Agent release notes
          • Now Platform security release notes
            • Identity and Authentication release notes
            • Encryption Key Management release notes
            • Data Discovery release notes
            • Security Center release notes
          • Now Platform user interface release notes
            • Adoption Services release notes
            • Next Experience release notes
            • Service Portal release notes
            • Theme Builder release notes
            • Workspace release notes
          • Operational Technology release notes
            • Industrial Process Manager release notes
            • Operational Technology Change Management release notes
            • Operational Technology Incident Management v2 release notes
            • Operational Technology Knowledge Management release notes
            • Operational Technology Manager release notes
            • Operational Technology Vulnerability Response release notes
            • Service Graph Connector Integration for Claroty CTD release notes
            • Service Graph Connector for Microsoft Defender for IoT (Azure) release notes
            • Service Graph Connector for Microsoft Defender for IoT (On-premises Management Console) release notes
            • Vulnerability Response Integration with Claroty CTD release notes
            • Vulnerability Response for Microsoft Defender for IoT (On-premises Management Console) release notes
          • Platform Analytics release notes
            • Platform Analytics Workspace release notes
          • Public Sector Digital Services release notes
          • Security Operations release notes
            • Security Incident Response Release Notes
            • Threat Intelligence Security Center release notes
            • Configuration Compliance release notes
            • Application Vulnerability Response release notes
            • Container Vulnerability Response release notes
            • Vulnerability Response integrations release notes
            • Vulnerability Response release notes
          • Source-to-Pay Operations release notes
            • Sourcing and Procurement Operations release notes
            • Supplier Lifecycle Operations release notes
            • Accounts Payable Operations release notes
          • Strategic Portfolio Management release notes
            • Data Separation release notes
            • Goal Framework release notes
            • Goal Framework for SPM release notes
            • Project Workspace release notes
            • Project Portfolio Management release notes
            • Portfolio Planning release notes
            • Strategic Planning release notes
          • Telecommunications, Media, and Technology release notes
            • Service Bridge release notes
            • Proactive Service Experience Workflows release notes
            • Account Lifecycle Events release notes
            • Order Management release notes
            • Telecommunications Network Inventory release notes
            • Telecommunications Service Operations Management release notes
        • Release notes summaries for Vancouver features
          • Highlights for all Vancouver features and products
          • Upgrade information for all Vancouver features and products
          • New features and products in Vancouver
          • Changes to Vancouver features and products
          • Removed features and products in Vancouver
          • Deprecation information for all Vancouver features and products
          • Activation information for all Vancouver features and products
          • Additional requirements for all Vancouver features and products
          • Browser requirements for all Vancouver features and products
          • Accessibility information for all Vancouver features and products
          • Product localization information in Vancouver
        • Changes to plugins in the Vancouver release
      • Release notes for upgrading from Tokyo
        • Combined product release notes for upgrades from Tokyo to Vancouver
        • Changes to plugins from Tokyo to Vancouver
      • Release notes for upgrading from San Diego
        • Combined product release notes for upgrades from San Diego to Vancouver
        • Changes to plugins from San Diego to Vancouver
      • Personalized PRB release notes for upgrades to Vancouver
      • Available patches and hotfixes
        • Vancouver Patch 10 Hotfix 3b
        • Vancouver Patch 10 Hotfix 5
        • Vancouver Patch 10 Hotfix 4
        • Vancouver Patch 10 Hotfix 3
        • Vancouver Patch 10 Hotfix 1
        • Vancouver Patch 10
        • Vancouver Patch 9 Hotfix 3a
        • Vancouver Patch 9 Hotfix 2
        • Vancouver Patch 9
        • Vancouver Patch 8 Hotfix 3
        • Vancouver Patch 8 Hotfix 1
        • Vancouver Patch 8
        • Vancouver Patch 7 Hotfix 4
        • Vancouver Patch 7 Hotfix 3a
        • Vancouver Patch 7 Hotfix 2
        • Vancouver Patch 7 Hotfix 1
        • Vancouver Patch 7
        • Vancouver Patch 6 Hotfix 1
        • Vancouver Patch 6
        • Vancouver Patch 5 Hotfix 1
        • Vancouver Patch 5
        • Vancouver Patch 4
        • Vancouver Patch 3 Hotfix 4
        • Vancouver Patch 3 Hotfix 3
        • Vancouver Patch 3 Hotfix 2
        • Vancouver Patch 3 Hotfix 1
        • Vancouver Patch 3
        • Vancouver Patch 2 Hotfix 3
        • Vancouver Patch 2 Hotfix 2
        • Vancouver Patch 2
        • Vancouver Patch 1 Hotfix 1
        • Vancouver Patch 1
        • Vancouver EA Hotfix 2
        • Vancouver security and notable fixes
        • All other Vancouver fixes
      • Browser support
      • Accessibility and conformance
    • Prepare your upgrade
      • ServiceNow upgrades
      • Pre- and post-upgrade tasks for various products
      • Upgrade planning checklist
      • Upgrade tools and resources
      • Upgrades and the ServiceNow Store
    • Upgrade to the Vancouver release
      • Phase 1 - Read the release notes and plan your upgrade
      • Phase 2 - Prepare for the development instance upgrade
      • Phase 3 - Verify your upgrade configurations and schedule the development instance upgrade in Now Support
      • Phase 4 - Upgrade and validate the development instance
      • Phase 5 - If applicable: Upgrade and validate your other non-production instances, such as your test instance
      • Phase 6 - Prepare to upgrade the production instance
      • Phase 7 - Upgrade the production instance
HomeVancouver Release NotesVancouver release notesLearn about the Vancouver releaseRelease notes for upgrading from UtahCurrent page
Table of Contents

Release notes for upgrading from Utah

  •  
    • Vancouver
    • Yokohama
    • Xanadu
    • Washington DC
  • UpdatedAug 3, 2023
  • 2 minutes to read
    • Vancouver
    • Release Notes and Upgrades
The Vancouver release is no longer supported. As such, the product documentation and release notes are provided for informational purposes only, and will not be updated.

When you upgrade from the Utah release, understand the fixes in each release version, notable changes for the user interface, browser support, plugin updates, and each feature's upgrade and migration tasks if applicable.

Figure 1. Upgrading from Utah to Vancouver
From Utah, land safely in Vancouver

Vancouver highlights High-level overview of products and features in Vancouver

Features and changes by product Detailed information on new products and features from Utah to Vancouver

Release notes summaries Consolidated release notes information for all products from Utah to Vancouver

Combined product release notes Combined information on new products and features from Tokyo to Vancouver

Personalized PRB release notes Generate a list of issues that were fixed between your current version and available target versions

Changes to plugins in the Vancouver release List of new, changed, renamed, and deprecated plugins

Available patches and hotfixes Release notes for fixed issues

Browser support Supported browser versions and additional requirements for specific products

Accessibility and conformance Accessibility conformance reports based on the voluntary product accessibility template (VPAT)

Note: The Utah release includes additional out-of-box report_view ACLs that may affect access to reports. Use the ACL Assessment for Reports application to verify that reports continue to function as part of upgrade testing. See KB1226564 for additional details.
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Vancouver General Availability release highlights

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Combined product release notes for upgrades from Utah to Vancouver

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