Predictive Intelligence
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- UpdatedNov 20, 2023
- 2 minutes to read
- Vancouver
- Release Notes and Upgrades
The ServiceNow® Predictive Intelligence application can be used to predict and automate common workflows with artificial intelligence (AI), saving users time and energy. Predictive Intelligence was enhanced and updated in the Vancouver release.
Predictive Intelligence highlights for the Vancouver release
- Improve predictions with the new classification solution available to all.
- Use pretrained models for text encoding without needing to create your own word corpus.
- Organize data into groups with new clustering configurations with term frequency-inverse document frequency (TF-IDF).
See Predictive Intelligence for more information.
Important information for upgrading Predictive Intelligence to Vancouver
If you are an existing Predictive Intelligence customer upgrading from Utah or below, you may see differences in behavior in the classification solution.
New in the Vancouver release
- New classification solution
- A new enhanced classification solution available for all customers using Predictive Intelligence can be used to identify data trends to set field values. The switch to the new solution will be triggered for existing users by the first retraining after the instance is updated to Vancouver.
- Increased TF-IDF support
- TF-IDF can be used with clustering solutions to improve clustering predictions
- Quick start tests for Predictive Intelligence
After upgrades and deployments of new applications or integrations, run quick start tests to verify that Predictive Intelligence works as expected. If you customized Predictive Intelligence, copy the quick start tests and configure them for your customizations.
UI changes
- Workflow
- New solutions have the prefix "Workflow" added to the solution definition. You will be able to see both new solutions with the Workflow prefix and existing solutions in the same List of solution definitions.
Changed in this release
- Word Corpus for similarity solutions
- Note: This change requires a Pro subscription.If you are implementing Predictive Intelligence for the first time in Vancouver, a pre-trained model is used instead of the Word Corpus for new similarity solutions.
Removed in this release
- With the new pretrained models for text encoding, a word corpus is no longer necessary when creating new classification solutions.
Activation information
Predictive Intelligence is a Now Platform feature that is active by default.