The ServiceNow® Platform Analytics Workspace provides an Analytics Center for managing all Next Experience analytics. The Platform Analytics Workspace was enhanced and updated in the Vancouver release.

Platform Analytics Workspace highlights for the Vancouver release

  • Save filters to a library where you and your colleagues can reuse them.
  • Create cascading filters, which follow each other.
  • Show world locations on the new Geomap data visualization.
  • Duplicate tabs and dashboards.

See Platform Analytics for Workspaces for more information about using this workspace in runtime.

See Creating your own Analytics Center about replicating some of the functionality of this workspace in your own configurable workspace. See the Next Experience Components reference on the ServiceNow® Developer Site for information about configuring the reusable components in this workspace.

Important: While Platform Analytics Workspace 3.0 is active by default, updates during the Vancouver life cycle are available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

Important information for upgrading Platform Analytics Workspace to Vancouver

The Vancouver version of Platform Analytics Workspace (3.0) includes the updates in versions 2.1.x, previously available only in the ServiceNow® Store.

New in the Vancouver release

Create cascading filters
Filter based on multiple values in a hierarchy.
Save filters in a dashboard filter library
With the necessary role, save filters that you create on a dashboard to a filter library. Other users can use those filters in their dashboards.
Show locational data on a map
The new Geomap data visualization type shows locations on a map.
Alternative Group By
When viewing a data visualization on a dashboard, you can change the Group by field. An editor must first set up this choice on the data visualization. This ability applies to all data sources on all data visualizations that have group by, except pivot tables.
Duplicate a dashboard or a dashboard tab
Copy existing dashboards and tabs in the inline editor. You do not need editing rights to a dashboard to duplicate it.
Configure a Process Mining map on a dashboard
If you’re using Process Mining, you can add a map of states in a process to a dashboard.
Dynamic aggregation support
When using MetricBase as a data source, you can enable a dynamic period for a time series data visualization. When enabled, you can set the aggregation period to the time range and the metric transformation to resample.

UI changes

Refresh button location moved to More actions
The Refresh button is now in the More actions menu of data visualizations on dashboards.
One flow for adding new or saved data visualization
In the Add New Element menu on dashboards, you can use a single flow for adding a new or saved visualization from the Data Visualization option. This workflow replaces separate options for new and saved data visualizations.

Changed in this release

Wider selection in filter UI
Single- and multiple-select filters can now include pills, radio buttons, type-ahead fields, or check boxes instead of only pills. Informational text has also been improved.
Filters for ITOM MetricBase
You can now have MetricBase tables as both source and target in a filter. MetricBase tables are listed in the Table filter source type. The primary key is the field to be filtered. Date filters on a dashboard automatically apply to such MetricBase tables.
Dashboard inline editor improvements
  • Add new and saved data visualizations from the same menu, instead of having separate Library and New menus.
  • Edit the Info panel.
  • Set the default height and width of elements.
  • Adjust the height of elements in the More actions menu instead of through dragging.
  • Use keyboard navigation between the dashboard stage and elements above the stage.
  • Move an element to a different tab or above the tabs.
  • Change the order of dashboard tabs by dragging them.
Recently viewed and "Shared with me" dashboards
Select dashboards that you have recently viewed or that have been shared with you to view or edit.
Specific URLs supported for dashboards and dashboard tabs
You can copy a dashboard URL with selected filters and share with users.
Viewer can select breakdown on indicator scorecard
If you create an indicator scorecard to show breakdowns on one indicator, you can allow viewers to select which breakdowns are shown.
Analytics Q&A supports Canadian French
You can write queries in Canadian French.

Deprecations

  • The Analytics Center in non-configurable workspaces is deprecated.
  • Core UI Reporting functionality is deprecated in favor of Data visualizations in configurable workspaces for net new instances and instances that have migrated to the Platform Analytics experience.
  • Core UI Dashboards functionality is deprecated in favor of Dashboards in configurable workspaces for net new instances and instances that have migrated to the Platform Analytics experience.

Activation information

Platform Analytics Workspace 3.0 is a Now Platform feature that is active by default. This version includes all updates to the Platform Analytics workspace components that have been released on the ServiceNow® Store since Utah. Any updates after Vancouver release are available on the ServiceNow Store.

Accessibility information

Color contrast for data visualizations

New default visualization colors based on the Advanced Perceptual Color Contrast Algorithm (APCA) enable greater color contrast when Next Experience is enabled. For more information, see KB1445651 on support.servicenow.com.

Forced colors

This enhancement enables users to customize the colors of their user interface and web content to meet their individual visual needs. For example, users with low vision might enable Forced Colors to help them successfully view the user interface.

Truncation

This enhancement supports sighted users who rely solely on a keyboard to use the ServiceNow platform. For more information, see Configure Next Experience accessibility preferences.

Invisible controls

This enhancement supports users with cognitive and physical disabilities, such as low vision or mobility limitations, who use the ServiceNow platform. For more information, see Configure Next Experience accessibility preferences.

Related ServiceNow applications and features

Performance Analytics
Performance Analytics provides indicators and breakdowns that you can view in this workspace and on other workspaces with the same components. A subscription to Performance Analytics is necessary to create your own indicators and breakdowns.