Using the Next Experience Unified Navigation

Improved navigation to access records and data, check your notifications, and set your preferences in the Next Experience Unified Navigation.

The Next Experience Unified Navigation runs across the top of every page and includes controls that help you in navigating your instance. Easily access your workspaces and classic environment, search your instance, and receive notifications.

Select the pin icon (Pin icon.) to pin a menu to the page.

Note: The Unified Navigation items described in the following table might not be available to all users. The items that appear are determined by user access and admin customizations.
Figure 1. Unified Navigation
Unified navigation header
Table 1. Next Experience Unified Navigation items
Header itemsUI depictionDescription
Logo Logo Returns you to the Next Experience landing page. You can replace this logo with your company logo.
Filter Filter.pol-nav-all-p

Filter field to quickly navigate to the module you want.

For a list view, enter the table name in the format name.list, for example, sys_properties.list.

For a form view, enter the table name in the format name.do, for example, sys_user.do.

By default, filtering in any of the menus returns results from all menus, except the History menu.
All menu All menu. Lists all the menu items and modules in the instance.
Favorites menu Favorites. Items you've marked as favorites, for example, favorite workspaces, classic environment, and records.
History menu History. History of your activities across the instance.
Workspaces menu Workspace. List of workspaces you have access to. This item displays only if you have access to a workspace. If you have access to only one workspace, the name of the workspace you have access to displays in the header.
Admin menu Admin menu Provides access to items specific to admin functions.
Contextual app pill Contextual app pill. Provides the context for where you are in the instance.

Select the star icon to favorite the displayed page.
Global search field Global search. Search for a string across your instance.
Globe Globe Select the scope of your instance and the scope of your update sets. You can also select the Update set option and click the Plus sign (Plus) to create a new update set.

Any application scope other than Global displays a red circle (Scope selector icon with red circle.).
Now Assist Now Assist Enables you to address and help solve customer issues. You can generate summaries for records using the natural language interface of the Now Assist panel.

The Now Assist panel is configured using the Now Assist Admin console.
Show instance tools Show instance tools Displays the application scope and current update set in a horizontal row beneath the other tool icons. To enable this feature, you must first create a system property called glide.ui.next_experience.instance_tools_disabled and set it to false. When this feature is enabled, the Globe icon is hidden.
Sidebar discussions Sidebar discussions Engage in real-time collaboration with others based around a Workspace task-based or interaction-based record. Sidebar discussions facilitate the exchange of information and knowledge to help resolve issues faster and with higher-quality outcomes.
Help Help Two tabs are displayed: Get help and What's new. The Get help tab allows you to get on-demand help when you need it. The What's new tab shows the things that have been introduced since the last release. Additionally, the Help icon will display a blue dot when What's new content is available. A Provide Feedback button is available that enables you to provide feedback about the functionality of the associated page to ServiceNow®.
Notifications menu Notifications menu. View and personalize the notifications that are applicable to you across your instance at a central location. Receive notifications across your instance, including Workspace notifications, regardless of which page you're on. Your notifications are based on access and admin configurations.
User menu User menu. Menu items to personalize your instance.
  • Profile: Your instance profile, which includes your personal information displayed in the instance.
  • Preferences: Display, accessibility, notifications, and Workspace preferences.
  • Impersonate user: Administrators can impersonate other authenticated users for testing purposes and view impersonation logs. For more information, see Impersonate a user.
  • Elevate role: Designate any role as an elevated privilege role, and then assign that role to one or more users. Do this when you want to restrict users from having access to the rights that the role provides immediately after login.
  • Printer friendly version: A printer-friendly version of the current content frame.
    Note: The Printer-friendly version option is available in the classic environment but not in Workspace.