Add catalog items or record producers to the wish list after you enable the wish list.

Before you begin

Role required: admin or sp_admin

Procedure

  1. Navigate to All > Service Catalog > Maintain Catalogs.
  2. From the Catalogs list, select Service Catalog.
  3. On the catalog form, select the Enable Wish List check box and click Update.
    The Wish List menu option is displayed in the Service Portal banner.
    Note: The Use the sc_layout driven cart macros (default true) ( glide.sc.use_cart_layouts) property must be set to true to enable the wish list.
  4. To enable the Wish List menu option in the Service Portal banner, perform these additional steps only for upgrade customers.
    1. Navigate to Service Portal > Service Portal Configuration.
    2. In the banner, click Portals.
    3. In the list, ensure that Service Portal is selected.
    4. In the portal hierarchy chart, select SP Header Menu.
    5. In the Additional options, JSON format field, set the enable_wishlist value as true. 
      "enable_wishlist": {
        "displayValue": "true",
          "value": true}
    Figure 1. Enable the SC Wish List Cart widget
    Screenshot to enable the SC Wish List Cart widget
  5. Enable the Add to Wish List icon () in the Ordering widget of a catalog item or record producer:
    1. Navigate to Service Portal > Service Portal Home > Order Something.
      The Service Portal homepage is displayed.
    2. Click one of the available catalog items.
    3. Press and hold the Ctrl key, click a catalog item widget, and select Instance Options.
    4. Select the Show Add/Update Wish List buttons check box and click Save.