Update the wish list automatically with user-specific changes from multiple tabs and platforms.

Before you begin

Role required: admin or sp_admin

Procedure

  1. Navigate to All > Service Portal > Service Portal Home.
    The Service Portal homepage is displayed.
  2. Access the wish list.
  3. Press and hold the Ctrl key, click the wish list widget, and select Instance Options.
  4. Select the Auto update wish list check box and click Save.
  5. Perform these additional steps only for upgrade customers.
    1. Navigate to Service Portal > Service Portal Configuration.
    2. In the banner, select Portals.
    3. In the list, ensure that Service Portal is selected.
    4. In the portal hierarchy chart, select SP Header Menu.
    5. In the Additional options, JSON format field, set the auto_update_wishlist value as true. 
      "auto_update_wishlist": {
        "displayValue": "true",
          "value": true}
    Figure 1. Automatic updates to the wish list
    Screenshot to automatically update the wish list