Automatically update the shopping cart across all sessions when users make changes from multiple tabs and platforms.

Before you begin

Role required: admin or sp_admin

Procedure

  1. Navigate to All > Service Portal > Service Portal Home.
    The Service Portal homepage is displayed.
  2. In the banner, click Cart.
  3. Press and hold the Ctrl key, click the wish list widget, and select Instance Options.
  4. Select the Auto update cart check box and click Save.
  5. Perform these steps only for upgrade customers.
    1. Navigate to Service Portal > Service Portal Configuration.
    2. In the banner, click Portals.
    3. In the list, ensure that Service Portal is selected.
    4. In the portal hierarchy chart, select SP Header Menu.
    5. In the Additional options, JSON format field, set the auto_update_cart value as true. 
      "auto_update_cart": {
        "displayValue": "true",
          "value": true}
    Figure 1. Automatic updates to the shopping cart
    Screenshot to automatically update the shopping cart