Activate the user criteria for Service Portal plugin
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- UpdatedApr 3, 2025
- 1 minute read
- Vancouver
- Service Portal Designer
If you're an existing customer using the Service Portal (sp) portal for employee self-service use cases, we recommend that you migrate to the Employee Center (esc) portal for a better experience.
You can activate the Service Portal User Criteria Support plugin (com.glide.service-portal.user-criteria) if you have the admin role.
Before you begin
Activating the plugin creates user criteria records for Service Portal records already on the instance. The plugin does not create user criteria for any Service Portal records added by plugins installed after this one. For those records, you must manually create or import the user criteria.
Role required: admin
Procedure