Designate people in your organization to use and configure User Experience Analytics for Service Portal.

The portal_analytics_admin and portal_analytics_viewer roles are installed with the Service Portal Analytics plugin (com.glide.service-portal.analytics).

Role title [name]DescriptionContains roles
User Experience Analytics Admin

[analytics_admin]

 Administrators:
  • can view the Dashboard link and settings within User Experience Analytics in the application navigator.
  • can control the User Experience Analytics settings for each mobile application and portal.
  • have admin role permissions to be able to create funnel and cohort reports from the User Experience Analytics Dashboard.
  • web_analytics_admin
  • mobile_analytics_admin
  • analytics_viewer
User Experience Analytics Viewer

[analytics_viewer]

 Users with this role can view the Dashboard link within User Experience Analytics in the application navigator, and have viewer role permissions for User Experience Analytics.
  • web_analytics_viewer
  • mobile_analytics_viewer
Mobile Analytics Admin

[mobile_analytics_admin]

 Administrators:
  • can view the Analytics Dashboard link and settings within Mobile Analytics in the application navigator.
  • can control the Mobile Analytics settings for each mobile application.
  • have admin role permissions to be able to create funnel and cohort reports from the Analytics Dashboard.
 mobile_analytics_viewer
Mobile Analytics Viewer

[mobile_analytics_viewer]

 Users with this role can view the Analytics Dashboard link within Mobile Analytics in the application navigator, and have viewer role permissions for Mobile Analytics. None
Web Analytics Admin

[web_analytics_admin]

 Administrators:
  • can view the Analytics Dashboard link and settings within User Experience Analytics in the application navigator.
  • can control the User Experience Analytics settings for each web application.
  • have admin role permissions to be able to create funnel and cohort reports from the Analytics Dashboard.
  • web_analytics_viewer
  • portal_analytics_admin
Web Analytics Viewer

[web_analytics_viewer]

 Users with this role can view the Analytics Dashboard link within User Experience Analytics in the application navigator, and have viewer role permissions for web application analytics. portal_analytics_viewer
Portal Analytics Admin

[portal_analytics_admin]

 Administrators:
  • can view the Analytics Dashboard link and settings within Service Portal > Analytics in the application navigator.
  • can create User Experience Analytics settings for Service Portal.
 portal_analytics_viewer
Portal Analytics Viewer

[portal_analytics_viewer]

 Users with this role can view the Analytics Dashboard link and settings within Service Portal > Analytics in the application navigator, and have viewer role permissions for portal metrics in the User Experience Analytics Dashboard. None