View Service Portal events to get insight into how a portal is being used in your organization.

User Experience Analytics automatically detects the gestures and actions of portal users. You can view each occurrence of these events on the Analytics Dashboard.

EventDescription
Submit Catalog Request

Tracks when a user submits a request through the SC Catalog Item widget. You can view the request ID and the number of items in each request.

Use these analytics to optimize the Service Catalog.
Order Catalog Item

Tracks when a user orders a catalog item through the SC Catalog Item widget. You can view the name and ID of each ordered item. You can also view the associated request ID.

Use these analytics to optimize the Service Catalog.
Submit Record Producer Request

Tracks when a user submits a request through any record producer.

Use these analytics to optimize the Service Catalog.
View Knowledge Article

Tracks when a user views a knowledge article. You can view the name, ID, and language of each viewed article.

Use these analytics to optimize the knowledge base.
Initiate Search

Tracks when a user searches the portal using the Faceted Search and Typeahead Search widgets. You can view the search keywords that users enter. You can also compare usage of the two search widgets.

Use these analytics to improve search in Service Portal.
Search Result Selected

Tracks when a user selects a search result when using the Faceted Search widget. You can view the click rank and sys_id of the selected search item.

Use these analytics to improve search in Service Portal.
Successful Login

Tracks when a user logs in to Service Portal.

Use these analytics to monitor login activity within a given time period.
PortalPageLoad

Tracks which pages users visit and in which languages.

Use these analytics to understand your user base and the pages they interact with.
SP File Attach

Tracks how users attach files to records from portal pages: by navigating the file system, pasting files from the clipboard, or dragging and dropping files.

Use these analytics to optimize how users can attach files to records from portal pages.

You can create custom events to be triggered. For more information, see SNAnalytics - Client