Service Portal installs these roles.

To learn more about managing subscriptions, see Managing per-user subscriptions in Subscription Management and contact your account representative.

Service Portal administrator [sp_admin]

Manages the configuration of portals created by Service Portal.

Contains Roles
List of roles contained within the role.
  • evam_admin
  • taxonomy_admin
  • search_application_admin
  • announcement_admin
Groups
List of groups this role is assigned to by default.
None
Elevated
Whether the role is an elevated role. Elevated roles aren’t assigned to users or groups, and must be used by elevation. For details, see Elevate to a privileged role.
No
Special considerations
Avoid granting an admin role when more specialized roles are available.

Announcements administrator [announcement_admin]

Manages posting announcements to portals.

Contains Roles
List of roles contained within the role.
None
Groups
List of groups this role is assigned to by default.
None
Elevated
Whether the role is an elevated role. Elevated roles aren’t assigned to users or groups, and must be used by elevation. For details, see Elevate to a privileged role.
No
Special considerations
Avoid granting an admin role when more specialized roles are available.

Portal analytics administrator [portal_analytics_admin]

Can create User Experience Analytics settings for Service Portal.

Contains Roles
List of roles contained within the role.
portal_analytics_viewer
Groups
List of groups this role is assigned to by default.
None
Elevated
Whether the role is an elevated role. Elevated roles aren’t assigned to users or groups, and must be used by elevation. For details, see Elevate to a privileged role.
No
Special considerations
Avoid granting an admin role when more specialized roles are available.

Portal analytics viewer [portal_analytics_viewer]

Users with this role can view the Analytics Dashboard link and settings within Service Portal > Analytics in the application navigator, and have viewer role permissions for portal metrics in the User Experience Analytics Dashboard.

Contains Roles
List of roles contained within the role.
None
Groups
List of groups this role is assigned to by default.
None
Elevated
Whether the role is an elevated role. Elevated roles aren’t assigned to users or groups, and must be used by elevation. For details, see Elevate to a privileged role.
No
Special considerations
Read-only access to analytics. Use the Portal analytics administrator [portal_analytics_admin] role to manage analytics.