Service Portal properties control aspects of the portal experience for admin and end users.

The most commonly used Service Portal properties are set on the Service Portal properties page. Some less commonly used properties are available only from the System Properties [sys_properties] table.

You can access the properties listed in the following table by navigating to All > Service Portal > Properties.

Table 1. Service Portal page properties
PropertyDescription

Default 404 page (page ID or sp_page sys_id) for Service Portal

glide.service_portal.default_404_page

 Set the default page that your users see whenever a page cannot load properly.The string must match the name of the page exactly.

Show a message to admin users in Service Portal pages if a browser error is encountered

glide.sp.show_console_error
  • Type: true | false
  • Default value: true

Maximum number of stream entries displayed in Service Portal (activity widget, conversation widget, and so on)

glide.service_portal.stream_entry_limit

 Limit the number of entries users can see in the ticket conversation widget. Users only see the most recent entries and cannot go further back in the history than the max allowed amount.
  • Type: integer
  • Default value: 100

Duration (in seconds) info and error messages persist in the Service Portal before auto-dismissal

glide.service-portal.notification_timeout.seconds

Set the duration in seconds that error and info messages remain on the screen before they are auto-dismissed. If set to 0, messages do not auto-dismiss and require that a user close them.

  • Type: integer
  • Default value: 5

If the glide.ui.accessibility preference is enabled, messages do not auto-dismiss, regardless of the system property value. To set this preference, see Enabling accessibility features.
Default sort order for announcements

glide.service_portal.announcement.default_sort_order

 Define the sort order for banner announcements.
  • Type: choice list
  • Default value: Start Date Descending
Options include:
  • Start Date Ascending: The oldest start date appears first.
  • Start Date Descending: The most recent start date appears first.
  • End Date Ascending: The oldest end date appears first.
  • End Date Descending: The most recent end date appears first.
Enable debug runtime information

glide.sp.debug

 Controls whether the Angular.js flag $compileProvider.debugInfoEnabled is set to true or false. This option allows debug runtime information in the compiler, such as adding binding information and a reference to the current scope on to DOM elements. This property is turned off by default to improve performance on the instance.
  • Type: true | false
  • Default value: false
If user criteria [com.glide.service-portal.user-criteria] is enabled, the following properties also appear in the Service Portal properties page:
Table 2. User criteria properties
Property Description

Enable use of User Criteria records instead of Roles fields for Service Portal entitlements

glide.service_portal.user_criteria_enabled

Define permissions for Service Portal widgets, widget instances, pages, and search sources.

List of roles (comma-separated) that bypass User Criteria validation in Service Portal

glide.sp.entitlement.override

 Allow users with a specific role to see any page, widget, widget instance, or search source regardless of user criteria.
  • Type: string
  • Default value: admin

You can access the properties listed in the following table in the System Properties [sys_properties] table.

Table 3. Service Portal system properties
PropertyDescription
glide.service_portal.enable_acls_for_encoded_query_in_list

Option to always enforce read ACLs for filter conditions specified in Simple List widget instances. If false, the Enforce field-level Read ACLs on Filter query terms option in Simple List widget instances determines whether to enforce the ACLs.
glide.service_portal.enable_human_readable_urls

Option to allow configuring human readable keywords in portal page URLs for the instance.
glide.sp.portals.language_selector_enabled Allows any user to choose and view content in their preferred language.

This property contains a list of portal sys IDs separated by commas. By default, the sys IDs for the Knowledge (/kb), Customer Support (/csm), and Customer Service (/csp) portals are included. For any portal specified, the language selector appears in the portal header if any languages are installed and active on the instance in addition to English.
glide.sp.theme.parse_scss

Option to allow compiled SCSS files to be loaded as links to improve repeat page view performance. If set to false, SCSS files are included inline in the page HTML instead.

  • Type: true | false
  • Default value: true