Help users navigate a knowledge base by adding the Knowledge Breadcrumbs widget. You can use this base system widget as-is in your portal or clone it to suit your own business needs.

Using the widget

The knowledge breadcrumbs widget displays information based on where an article is located in a knowledge base. For example, if you open an article on "How to Deal with Spam," the breadcrumbs show that the article is located in the Email category of the IT knowledge base.

The Knowledge Breadcrumb widget

You can broaden your search of the knowledge case by selecting the titles in the breadcrumbs. For example, to see all articles in the Email category, you would select Email. To see all articles in the knowledge base, you would select IT (Knowledge Base).

The widget also includes a search box so that you can search for an article by name.

Instance options

Use the instance options to configure the Knowledge Breadcrumbs widget for a portal page.
Note: The AI Search instance options apply only if AI Search is enabled in your portal. For more information on enabling AI Search for Service Portal, see Enable and configure AI Search in Service Portal.
Field Description
Behavior
Show Search Box Option to include a search box for users to search the knowledge base.
AI Search
Search Application

Defines search experience settings for the widget, such as the search engine, search results limit, and suggestions limit. By default, the widget uses the same search application configuration as the portal, but you can override this configuration at the widget level.

For more information on defining a search application configuration, see Defining search application configurations.
Search Results Configuration

Defines how search results are displayed after using the widget. By default, the widget uses the same search results configuration as the portal, but you can override this configuration at the widget level.

For more information on defining a search results configuration, see Define a composite dataset.
Disable All Suggestions

Option to disable search suggestions.
Placeholder

Text that appears in the search box before the user enters anything.
AI Search Source Filter Content that portal users can search on, including tables in your instance or external data sources. For more information, see Defining search sources.