Faceted Search widget
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- UpdatedAug 3, 2023
- 3 minutes to read
- Vancouver
- Service Portal Designer
The Faceted Search widget displays search results and search facets defined for a search source. The Faceted Search widget enables end users to filter search results for a more meaningful result set.
Using the widget
The available facets are dynamic and based on the search. As you select facets, the search narrows and the number of available facets decreases. You can see which facets you've selected by viewing the pills in the facets panel. If you select a different tab, the selected facets are carried over and applied to the search criteria.
You can broaden your search by clearing an individual facet selection or selecting the All tab. To clear all facet selections, select Clear all.
You can initiate a new search by entering a new search term in the typeahead search box. After you enter the new search term, the system clears the facet and tab selections from the previous search. You can refine your new search by selecting new facets or tabs.
For more information on configuring the available facets, see Create a facet in an AI Search application configuration.
Instance options
| Field | Description |
|---|---|
| Presentation | |
| Facet List Title | Display title for the facet component. |
| Typeahead Search - Title | Default text in the typeahead search component. |
| Typeahead Search - Color | Whether the glyph in the typeahead component is filled in. |
| Typeahead Search - Glyph | Icon that appears in the search field beside the widget. The search icon is the default. To use a different icon, type the name of the icon in the field, for example search-plus. For a list of icons to choose from, open the instance options for the Icon Link widget. |
| Typeahead Search - Size | Determines the font size and height of the widget. Choose from xs, sm, md, and lg. |
| Show Typeahead Search Box | Option to show or hide the search box on the portal page. |
| Behavior | |
| Max results for All search | Maximum number of results that display for all search sources when viewed together. |
| Max results for single search source | Maximum number of results that display for a single search source. |
| Show Did You Mean | Displays suggestions when a search produces no results. |
| Typeahead Search - Limit | Number of typeahead search results displayed. The default is 15. |
| AI Search | |
| Placeholder | Text that appears in the search box before the user enters anything. By default, the placeholder text is Search. Note: This instance option applies only if AI Search is enabled in your
portal. For more information on enabling AI Search for Service Portal, see Enable and configure AI Search in Service Portal. |
On this page
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