Comparing field values

Also, you can compare date type fields to determine whether the values are within a certain range of each other. For example, you can compare the planned start date of a task to the actual start date. You can use field comparisons in a list view and to generate reports.

The primary function of field comparison is evaluating whether two fields on a record or related record have identical values. For example, you can create a filter to display all incidents whose Caller field references the same user record as the Closed by field.

Available operators

Comparing choice list values

Field comparison compares the dictionary Value field of a choice list, not the Label value. For example, a high priority incident has a priority value of 1, not 1 - High. To find the Value of a choice, right-click the field label and select Configure Dictionary. The Choices related list shows the Value for each choice.

Comparing empty fields

By default, most filter operations do not return empty fields in their result set. To include records with empty fields in a result set, add a filter condition for the left operand with an operator of [is empty]. For more information, see Filtering on empty fields.

Using operators and operands

When comparing fields, the two fields being compared are called the left operand and right operand. The type of field selected in the left operand, and the operator selected, determine which right operands are available. When using the [is same] or [is different] operators, the right operand choices include only fields of the same field type, such as String or Integer, as the left operand.

For example, a filter on the Task [task] table with a left operand of [Opened by] and an operator of [is same], only allows you to choose user reference fields, such as the [Closed by] field, in the right operand.

The [is more than] and [is less than] operators are only available with date type fields.

This example filter returns records where the user who opened the record also closed the record.

Comparable fields

Comparing dates

Date comparison allows you to evaluate equality between two components of the date, such as the hour of the day or the date within a month. Also, you can evaluate if two dates fall within a certain range of each other.

Date comparisons are based on the active user's time zone. For example, as a user in the PST time zone, a filter of [Created] [is same] [Day] as [Closed] evaluates true for an incident created at 6 AM PST and closed at 3:00 PM PST as both times are within the same day. However, a user in the GMT time zone would not see this same incident record in response to the example filter; in GMT those times do not fall on the same date.

You can Evaluate equality between date values and you can evaluate unequal dates within a range.

Evaluate unequal dates within a range

You can compare unequal date field values by evaluating whether two dates fall within a certain range of each other. For example, you can create a filter of [Created on] [is more than] [3] [Months] [before] Closed] to display all records that were created at least three months before they were closed. The numerical value specified, such as the value 3 in the example, must be an integer of no more than two digits. For evaluations of differences larger than 99 units, select a less granular unit of time, such as Months instead of Days.

Table 1. Choice field date comparison choices

Choice field	Date Comparison Choices
Operator	is more than, is less than
Unit of time	Hours, Days, Weeks, Months, Quarters, Years
Relative position of dates	before, after, before or after