Browser support varies for each version of the user interface (UI). Most major browsers are supported.

Some features have additional browser requirements, which are noted in the appropriate documentation.

Note:

Vancouver is the last release that will support Internet Explorer and Internet Explorer mode in Edge.

Table 1. Browser support for each UI version
BrowserNext ExperienceWorkspace Core UI
Chrome Latest public release of the browser, and the two previous releases Latest public release of the browser, and the two previous releases Latest public release of the browser, and the two previous releases
Firefox and Firefox ESR Latest public release of Firefox and Firefox ESR, and the two previous releases Latest public release of Firefox and Firefox ESR, and the two previous releases Latest public release of Firefox and Firefox ESR, and the two previous releases
Internet Explorer Not supported Not supported

IE version 11 and up. IE mode in Edge is also supported.

Vancouver is the last release that will support Internet Explorer and Internet Explorer mode in Edge.
Microsoft Edge Chromium Latest public release of the browser, and the two previous releases Latest public release of the browser, and the two previous releases Latest public release of the browser, and the two previous releases
Safari Safari 12.0 and up Safari 12.0 and up Safari 12.0 and up
Tablet Mobile Not supported Not supported Supported
Phone Mobile* Not supported Not supported Not supported

*Mobile phone browsers do not support the desktop version of the UI. Instead, mobile browsers use the mobile UI.

Internet Explorer

Important: Due to significant performance issues, ServiceNow recommends that customers migrate away from Internet Explorer 11. For more information, refer to KB0683275.
  • Virtual Agent will not support Internet Explorer in releases after Tokyo.
  • Internet Explorer 11 is susceptible to memory leaks, which may impact performance, especially in Windows 7.
  • In Jakarta and subsequent releases, Internet Explorer versions prior to IE11 are no longer supported.
  • Compatibility mode is not supported.
  • Setting the Security Mode to High (in the Internet Options > Security tab) is not supported.

Firefox

The iOS version of Firefox does not support ServiceNow Community or other Service Portal pages.