Themes enable you to tailor the visual experience for your users, helping to update the look and feel to be more like your brand.

Quickly create, edit, preview, and apply themes to your experiences using Theme Builder. See Configure Next Experience with Theme Builder for more information.

Important: Theming applies to the classic environment in Lists, Forms, and Dashboards. Custom components don't reflect theming.

This image shows the default Polaris theme, which is read-only. You create your own themes and styles to be used by experiences in your instance by either cloning the Polaris theme or using Theme Builder. If you clone the Polaris theme, you also need to clone the styles under UX Theme Styles and make changes to those, as desired. At least one Core type style must be defined.

Next Experience Polaris UX theme main record with Applicability, Order, Style and Type columns highlighted

Theme styles

You can configure a theme to match your company brand look and feel in ServiceNow. When you configure a theme, you adjust the color schemes, fonts, and images of your applications. On the Theme Builder Theme form, you configure Applicability, Order, Style, and Type settings.
Applicability
Specify applicability to apply overrides to the base theme. Users who meet the applicability constraints see those overrides in their theme rather than the base style. For example, say that a style with different fonts is applicable for a list of managers. The managers see the UI with the fonts in the new style, which consists of overrides to the base system theme values. You therefore don't have to copy an entire theme with changes for the applicable audience. Users can display colors, logos, shapes, and typography by applicability.
Order
Style records with higher-order values override styles with lower values. The base system styles all have the order 0. If you meet the Applicability constraint, styles with higher values override the base system styles. If not, the lower-value style is used.
Style
Style records define reusable styles that together comprise a theme. Core styles include color, shape and form, typography, and imagery. Variants are a different version of the theme, commonly different colors, that users can select in preferences. The most common use of variants is for accessibility purposes, particularly to account for color blindness. If you decide to use a dark theme, consider selecting the Polaris theme.
Type
Styles can be of either the Core type or the Variant type. Core styles are active by default. Users can choose from available variants for themselves from the User Preferences, and those variant styles override the core style. Theme Builder does not automatically generate dark theme variants; however, the Polaris theme includes a Dark Theme variant that is available on instances with Next Experience enabled.

Request apps on the Store

Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Get help with Theme Builder

Contact your company's Customer Admin to unlock or add user accounts, perform restores or zBoots, and more.