Administer the Now Platform
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- UpdatedFeb 1, 2024
- 3 minutes to read
- Vancouver
- Now Platform Administration
The Vancouver release is no longer supported. As such, the product documentation and release notes are provided for informational purposes only, and will not be updated.
Administer the Now Platform
As a platform administrator, you have the power of the Now Platform at your fingertips. The Now Platform is an application platform as a service that automates business processes across the enterprise.
Get started
Choose one of these tiles to get started.
Start here to learn about the Now Platform
Learn about the Now Platform and these important applications:
- Admin Center
A central hub for platform owners and admins to access platform capabilities, discover new applications, and get intelligent, actionable insights. Start with Adoption blueprints, which tell you which plugins to install to meet business objectives.
- Subscription Management
- A centralized management experience to help you understand your subscriptions and entitlements.
Configure Now Platform core features
Explore core features that affect global Now Platform behavior as well as behavior
in some Now Platform applications.
- User administration
- Configure users, groups, and roles to provide access to Now Platform applications and settings.
- Now Platform tables and data
- Learn how to work with Now Platform records in the classic environment.
- Search administration
- Configure search engines and interfaces for the Now Platform. Select AI Search for a consumer-grade search experience, or use the legacy Zing text search engine. Use Contextual Search to let service agents view relevant results based on an Incident or Problem record's query context and user intent.
- Time configuration and currency configuration
- Configure data and time fields, time zones for your users, and calendars.
- Translation and localization
- Provide service around the globe with language translation and localization for specified regions.
- Integrations
- Learn about integrating third-party applications into the Now Platform.
- Notifications
- Use Notifications to manage system email, create system notifications, and configure how your system responds to inbound email.
- Service Level Management
- Configure the Service Level Management (SLM) application to gather your service requirements, monitor your SLAs, and report on your SLA compliance.
Maintain and monitor the Now Platform
- Instance Scan
- Identify Now Platform health issues and incorrectly configured settings.
- Events
- Monitor system events and determine which the system should process them.
- Platform performance
- Ensure system optimization through performance monitoring and diagnostics.
Plan and manage your Now Platform upgrade
- Upgrade Center and Upgrade Monitor
- Plan and manage your Now Platform upgrades using Upgrade Center. Use Upgrade Monitor to monitor the progress of your upgrade. After the upgrade completes, you can view a summary of upgrade results.
Applications and features
- Core configuration
- Admin Center
- Subscription Management
- User administration
- Table administration
- Data management
- Field administration
- Form administration
- List administration
- Search administration
- Currency administration
- Time configuration
- Dynamic Translation
- System Localization
- State Management
- Integrate with third-party applications and data sources
- Events
- Metrics
- Platform performance
- Upgrading the Now Platform