Choice provide four default values.

Some common choice lists use integer values that do not match the string labels. For example, the Problem table uses these default values for the State field.

These integer values are also used in several default business rules. For example, a business rule on the Incident table sets the active flag to false when the State field changes to 7, which is the default value for the Closed. If you change the values of your Incident state options, this business rule may no longer behave as desired or expected.

On the Incident table, the Active, State, and Incident state fields are affected by the following default business rules.

Note: Notice that these business rules do not change incident_state based on a change to either the Active field or the State field. Changes to incident_state drive the other two fields, not the other way around.