Create a language code mapping to map the ServiceNow® language codes with the language codes of the translation service providers.

Before you begin

Role required: admin

Procedure

  1. Navigate to All > Dynamic Translation > Language Code Mappings.
  2. Click New.
  3. On the form, fill in the fields.
    Table 1. Language Code Mapping form fields
    Field Description
    Language code Language for which a ServiceNow® language code mapping record is being created.
    Mapped language code Translation service provider's language code with which the ServiceNow® language code is being mapped.
    Name Identifier for the language and the mapping code.

    The name is auto-filled using the language code and the mapped language code in the "language code -> mapped language code" format.

    For example, fq -> fr-CA.

    Users can edit the fields if required.
  4. Click Submit.
    Note: After creating the language code mapping, associate it with a corresponding translator configuration to map the existing ServiceNow® language code.