Enable the support for the Dynamic Translation framework in domain-separated instances.

Before you begin

Role required: admin

About this task

There are two ways to request a plugin.

  • Access the Now Support Service Catalog directly by selecting All > Service Catalog > Activate Plugin on Now Support.
  • Access the Now Support Service Catalog through the All Applications page on your instance by following these steps.

Procedure

  1. Navigate to All > System Applications > All Available Applications > All.
  2. On the All Applications page, select Request Plugin to open the Activate Plugin form on Now Support.
    Admin view of Activate Plugin form to capture details for activating the CSM Workspace plugin on a selected instance. For the text description, refer to the Activate Plugin form table.
  3. On Now Support, select the link to access the Now Support Service Portal Service Catalog.
    Message informing customers about new service portal with a link provided.
  4. Select your instance.
  5. Select Actions > Activate Plugin.
  6. On the Activate Plugin form, provide the following information.
    Table 1. Activate Plugin form
    Field Description
    What is your target instance

    Instance on which to activate the plugin.
    Which plugin would you like to activate

    Name of the plugin to activate.

    Note: If the system does not list the plugin you want or if you are activating the plugin on an OEM or on-premise instance, select the Plugin I'm looking for is not listed check box and then enter the name of the plugin.
    Select Maintenance Date and Time

    The date and time to activate the plugin.

    Note: Plugins are activated in two batches, once in the morning and once in the evening, on every business day in the US Pacific time zone. If the plugin must be activated at a specific time, enter the request in the Reason/Comments field.
    For example, see the following form to activate the CSM Workspace plugin on an instance named My Instance.
    Figure 1. Activate Plugin form
    Admin view of the form to capture details of the CSM Workspace plugin on a selected instance. For the text description, refer to the Activate Plugin form table.
  7. Select Submit.
    For additional details about requesting a plugin, see Requesting a Plugin from the Service Catalog [KB0751715] article in the Now Support Knowledge Base.

What to do next

For information about configuring domain separation in Dynamic Translation, see Domain separation and Dynamic Translation.