Define where agents can search for a particular resource. You can specify that the search resources are predefined or additional resources outside the system.

Before you begin

Role required: admin

Procedure

  1. Navigate to All > Contextual Search > Search Contexts.
  2. Select New.
  3. On the form, fill in the fields.

    The Searcher default search list is available if the Searcher is the default search. If an additional resource is the default search, you see the Set Searcher as the Default Search related link. For information on how to set the default source for search context, see Set the default source for search context.

  4. Select and hold (or right-click) the form header and select Save.