Create an Operational Technology (OT) specific assignment group to assign to OT incident records.

Before you begin

Role required: admin

About this task

The Assignment Group field in an OT incident record only shows assignment groups with the type OT. This helps separate Operational Technology (OT) and Information Technology (IT) incidents.

You can create OT-specific assignment groups that you want visible on an OT incident record.

Procedure

  1. Navigate to All > User Administration > Groups.
  2. Select New.
  3. On the form, fill in the fields.
  4. Select Submit.

Result

Now, the OT-specific assignment group is visible on the incident record.