Review the Performance Analytics use cases, components, and architecture and begin to implement the product.

Performance Analytics drives business transformation by enabling businesses to set, track, and analyze progress against goals. It connects more people with better data in less time and helps them focus on the things that really matter. Watch this five-minute video to learn how you could use Performance Analytics to solve a sample business scenario.

For a video about how different dashboards with Performance Analytics content can help different personas in the ITSM department of your organization, see Old Performance Analytics videos.

Performance Analytics improves performance and accelerates continual service improvement by:
  • Tracking critical process metrics and trends.
  • Measuring process health and behavior against organizational targets.
  • Identifying process patterns and potential bottlenecks before they occur.
  • Continually visualizing historical and real-time process health statistics in role-based dashboards enabling individual stakeholders to make informed decisions.

Benefits of using Performance Analytics can include:

Delivering insights in an instant
Your people can get relevant, personalized insight by clicking a button instead of exporting data from databases and spreadsheets. You no longer manually create reports that quickly become stale and outdated.
Establishing a single version of truth
By defining visualizations and ensuring they are based on consistent, accurate data, you provide a single version of reality that teams can use to drive positive change.
Accelerate time-to-value
Implement Performance Analytics within weeks instead of months and quickly take advantage of data insights.
Drive toward continual improvement
Performance Analytics can help you pinpoint areas for improvement. Act based on key indicators, mobile-enabled scorecards, time charts, drill-downs, and dashboards.
Tip: For an introduction to using Performance Analytics, take the Performance Analytics Essentials course.