Learn about the plugins used to enable ServiceNow mobile on your instance.

Core plugins

The following mobile plugins include the core functionality of ServiceNow mobile and the ability to interact with ServiceNow mobile apps. Plugins marked as base system plugins are automatically installed on your instance.
Note:

The Mobile Onboarding app is being deprecated.

Beginning with the Now Platform Rome release, support began to be phased out for the Mobile Onboarding app. You can no longer activate it, and enhancements and non-critical bug fixes are not being developed. Mobile onboarding features are available in the Now Mobile app for HR Service Delivery.

Table 1. Core plugins
NameIDDescriptionBase System
Mobile App Builder sn_mab Enables the editing of mobile configurations via the Mobile App Builder. Yes
Mobile App Builder API sn_mab_api API to enable the editing of mobile configurations via the Mobile App Builder. Yes
Mobile Card Builder sn_mobile_card_bui Enables the editing of mobile cards via the Mobile Card Builder. Yes
ServiceNow Now Mobile app screens and launcher screens sn_me Application and configurations required to setup the Now Mobile app. No

Supporting plugins

These plugins are not required for ServiceNow mobile, but include extended functionality, such as offline mode, geolocation, and access to Virtual Agent.

Table 2. Supporting plugins
NameIDDescriptionBase System
SG Offline support com.glide.sg.offline Provides offline support for ServiceNow mobile. No (This plugin is automatically installed with the Field Service Mobile plugin)
Service Management Geolocation Mobile com.snc.service_management_m Menu in the mobile UI for Service Management Geolocation.
Important: The Service Management Geolocation Mobile plugin is now deprecated and no longer supported or available for new activation. Instead, use Field Service Mobile (com.sn_fsm_mobile).
 No
Service Management Geolocation com.snc.service_management.geolocation Enables geolocation capabilities for Service Management No (This plugin is automatically installed with the Field Service Mobile plugin)
Geolocation com.snc.geolocation Core geolocation capabilities Yes
Glide Virtual Agent com.glide.cs.chatbot Virtual Agent platform and other necessary plugins No
Mobile Publishing com.glide.sn-mobile-whitelab Enables you to publish secure and branded mobile applications that use your unique company identity and management method. No

Activating plugins on your instance

Install a plugin by searching for the plugin name in you plugins list. For information on the plugin activation process, see Activate a plugin

Request apps on the Store

Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Mobile plugins for Mobile Agent

Use these plugins to extend functionality for the Mobile Agent app.

Table 3. Base system applications for Mobile Agent
ApplicationDescriptionAvailabilityPaid
ITSM Mobile Agent

Delivers mobile-first experiences designed for agents to triage, act on, and resolve incidents. Agents can also view schedules, check who is on-call, respond to major incidents, and more.

 Store
Note: The latest ITSM Mobile Agent is available in the store. The previous version was available on the instance.
 No
Asset Receiving Mobile

Provides the capabilities for receiving personnel to receive purchased assets in Mobile Agent.

 Instance Yes
PPM Mobile

Project Portfolio Suite Mobile user experience. This provides access to project status and project status report in Mobile Agent.

 Instance Yes
Customer Service Mobile

Customer service mobile user experience.

 Instance Yes
Field Service Mobile

Manages the Field Service mobile components on an iOS or an Android mobile device. Field service agents and dispatchers can execute work order tasks, manage assets, and close work order tasks on their mobile device in online or offline mode.

 Instance Yes
GRC: Mobile

Task assignments, requests, approvals, and other follow-up actions for GRC applications directly from Mobile Agent.

Receive timely notifications for current alerts, as well as risk and compliance status for your critical assets, vendors, and impacted essential business services.

 Store Yes
Project Status Report

Project status report app delivers out of the box mobile experience for project managers, program managers, and portfolio managers to track their projects on the go. Use this app to track and update the factors that impact the health of the project such as risks, issues, decisions, actions, and request changes.

 Store No
Security Incident Response Mobile

Receive notifications when security incidents or security response tasks are assigned to you or to your assignment groups and begin remediation using the Mobile Agent app.

Monitor the security incidents the Security Operations Center (SOC) or your assignment groups are responding to with search criteria that you enter.

 Store Yes
Vulnerability Response Mobile

Receive notifications when vulnerability groups or vulnerability items are assigned to you or to your assignment group. Begin remediation on your most critical vulnerabilities using the Mobile Agent app.

 Store Yes

Mobile plugins for Now Mobile

Use these plugins to extend functionality for the Now Mobile app.

Table 4. Base system applications for Now Mobile
ApplicationDescriptionAvailabilityPaid
Human Resources Scoped App: Mobile Employee Onboarding Mobile Onboarding module for HR. Combined with Mobile Employee Experience Native Application plugin, items related to HR Onboarding will be shown in the Now Mobile app. Instance Yes
Safe Workplace suite The ServiceNow Safe Workplace suite application allows customers to easily download all Safe Workplace applications at once, eliminating the need install the them individually. Store Yes
Emergency Response Management for Now Mobile The Emergency Response Management for Now Mobile application provides a mobile experience for the Emergency Response apps. In the initial version, users will be able to report on their health status. Managers will also be able to view the health status of their employees, report status on behalf of their employees as well as the ability to reassign tasks which are currently assigned to their direct reports. Store No
Mobile Time Sheets Create, submit, edit, and approve time sheets on the go with the new Mobile time sheets app. Time sheet users will be able to create and submit timecards and time sheets from their mobile device. Managers will be able to approve, reject, and recall timecards and time sheets from their mobile device. The app is supported on both iOS and Android devices. Store Yes
Walk-up Experience Walk-up Experience for pre-built tech lounges. This plugin enables your IT organization to set up a walk-up contact channel to support online and on-site check in. Instance Yes