Access your instance from anywhere using the ServiceNow® Mobile Platform. The Mobile Platform enables you to create customized mobile experiences on the Now Mobile® and Mobile Agent® apps. Using these apps, your users access custom reports and can execute multiple tasks, enabling them to perform their work from anywhere, at any time.

The following video highlights some of the capabilities of ServiceNow® mobile apps.

Get started

Click one of these tiles to learn about the Now Platform mobile apps available on iOS and Android. Learn how to use them to manage incidents, collaborate with teams, access the knowledge base, and much more.

For more information, see Getting Started with Mobile FAQ on the ServiceNow Community website.

Starting with the Vancouver release, Mobile Studio is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported. For details, see the Deprecation Process [KB0867184] article in the Now Support Knowledge Base.

Now Mobile

Now Mobile is used by general employees or the requester persona. This app enables employees to work with requests, find information or people across the organization, and interacts with Virtual Agent.

Now Mobile® includes workflows for IT Service Management , Employee Service Management, IT Asset Management, Strategic Portfolio Management, Customer Service Management, Workplace Service Delivery, Legal Service Delivery, and Safe Workplace. Navigate to these documentation sets for information about using Now Mobile® for these workflows. The Mobile Platform documentation provides information about configuring Now Mobile to use your ServiceNow instance.

Now mobile applet launcher

Mobile Agent

Mobile Agent is used by agents or the fulfiller persona. This app delivers out-of-the-box mobile experiences for the most common service desk agent workflows, which makes it easy for agents to triage, act on, and resolve requests on the go. Mobile Agent demo offers a curated demonstration of the Mobile Agent app, with a full range of personas and the controls for each role.

Mobile Agent includes workflows for IT Service Management , Field Service Management, Customer Service Management, IT Asset Management, IT Operations Management, Strategic Portfolio Management, Security Operations, Governance, Risk, and Compliance, Legal Service Delivery, and Procurement. Navigate to these documentation sets for information about using Mobile Agent for these workflows. The Mobile Platform documentation provides information about configuring Mobile Agent to use your ServiceNow instance.

List using a swipe function in the Mobile Agent app.

Using the mobile apps

Native device features.

Gain all the necessary knowledge to make mobile applications work best for your enterprise on the Now Platform.

Building and configuring mobile apps


Mobile App Builder main record screen.

Develop a mobile experience custom-built to work with your business, your staff, and your customers, using the modules available on the ServiceNow Mobile Platform.