Create or modify a Walk-up Experience customer satisfaction survey
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- UpdatedAug 3, 2023
- 1 minute read
- Vancouver
- Walk-up Experience
Create or modify a Walk-up Experience customer satisfaction survey
Improve your Walk-up Experience operations and customer service by using surveys and monitoring survey results. Walk-up surveys capture important information from users about the interaction experience provided to them at the venue.
Before you begin
Role required: sn_walkup.walkup_admin, sn_walkup.walkup_manager, or admin
About this task
Creating a new customer satisfaction survey requires that you first define a new survey and then use the Survey Designer to design, configure, and make it available to the requesters.
Procedure
- To view and use a base-system predefined survey in the Walk-up Experience application, navigate to .
- To modify an existing walk-up survey, click the survey name, otherwise navigate to New to define a new survey if none of the base-system surveys are optimal for your walk-up location. and click
- To modify or complete the form, refer to Modify a survey definition.